At Red Robin, we're not your typical American burger restaurant. Our fans love us for our quirky, irreverent personality, and the way we add an unexpected wink of fun to whatever we do. From our outrageously delicious burgers and unique drinks to our fun surroundings, we're constantly striving to make our guests happy. It's the stuff that makes you smile and makes you want to come back every time.

 

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Catering Coordinator

ID - Coeur d'Alene | Catering Coordinator | Part Time
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Job Description

Now Hiring:

Catering Coordinator

In this role you will be responsible for executing, booking, organizing, servicing, and running catered events. You will perform local catering deliveries and dispatches catering delivery drivers and achieve budgeted revenue goals.

We want you to maintain a strong focus on customer satisfaction and on relationship management while building partnerships within the community. You will be focused on daily sales efforts to increase revenue for Catering.


Duties Include:

  • Works directly with General Manager (GM) to determine sales road map and sales goals with guidance of the catering sales team
  • Ensures all catering orders are complete and catering checklist/order verification forms are utilized
  • Collaborates with GM to discuss daily, weekly, monthly sales goals and sales opportunities
  • Acts as a mentor/trainer for Team Members training on catering operations
  •  Assigns, dispatches and coordinates delivery drivers for each order
  • Acts as a delivery driver and follows all expectations of the delivery driver position
  • Makes confirmation calls on all catering orders to ensure accuracy and capture opportunities to increase the average catering Guest check
  • Performs follow-up calls, sends thank you notes and other means of Guest communication on all catering orders to retain current catering Guests
  • Handles and resolves catering Guest complaints
  • Develops catering client database and maintains relationships to build large party and catering sales.
  • Works collaboratively with the catering sales team to establish sales targets for catering.
  • Conduct regular marketing activities including cold-calling (in person and over the phone), canvassing and table touches.
  • Ensures Guest satisfaction and maintains Guest relationships with consistent follow up on service and sales.
  • Attends community events with catering sales managers to promote brand awareness for catering in the community.

Requirements:

  • Must be at least 18 years of age
  • Must be able to effectively and concisely communicate, read and write the English language fluently and clearly.
  • High School degree or equivalent preferred
  • Have a valid state driver’s license with an acceptable motor vehicle record absent restrictions that do not pose safety risks given the essential job functions
  • Have a reliable vehicle and proof of auto insurance
  • Energetic, friendly attitude and exceptional guest service skills required
  • Must be able to perform basic math skills including addition, subtraction, multiplication and division)
  • Must demonstrate cash management skills
  • Previous delivery experience preferred
  • May experience sudden changes in temperature in work area and while driving or outside making deliveries
  • Exposed to gluten products and other allergens
  • Ability to accept responsibility and be accountable for decisions and actions.
  • Has strong knowledge of commonly-used concepts, practices, and procedures in a restaurant.
  • Relies on experience and judgment to make effective decisions.
  • Strong interpersonal and communication skills
  • Exhibits teamwork at all times.
  • Ability to work in a fast-paced environment.
  • Excellent organization and problem solving skills.
  • Ability to handle cash accurately.
  • Analytical/interpersonal skills
  • Excellent written and verbal communication skills.
  • Excellent sales abilities

As a Team Member at Red Robin, you'll enjoy:

  • Flexible Work Schedules
  • Fast Paced Surroundings
  • Opportunities to Build a Career
  • A Great Place to Make Friends
  • Referral bonuses for bringing new members to our team
  • Red Robin Food Discounts
  • Awesome discounts on great things like Computers, Cell Phone Plans, Event Tickets (Concerts, Sports, Events, etc...) & more!

 

Our core B.U.R.G.E.R. values ensure that guests & team members alike are better for being here.

BOTTOMLESS FUN - Our guests love coming here because we do too!

• Our playful spirit gets mixed into everything we do.

UNWAVERING INTEGRITY- do the right thing, no matter what.

• Our word is a 100% guarantee we will deliver. Even when it’s tough or no one is looking.

RELENTLESS FOCUS ON IMPROVEMENT - We are always striving to be better.
• We constantly seek knowledge and innovation to keep things popping!

GENUINE SPIRIT OF SERVICE - We go above and beyond to meet our guests needs.
• Unbridled hospitality and personal connections are in our DNA.

EXTRAORDINARY PEOPLE - Remarkable people make us better.
• We honor our Team Members by caring for, developing and rewarding them.

RECOGNIZED BURGER AUTHORITY - Nobody does burgers as well as we do, nobody.
• We are the gold standard in taste, quality, presentation and innovation.

Red Robin is an Equal Opportunity & E-Verify Employer

RedRobin (RRGB) is a well established, full service restaurant concept that has growth opportunities for team members in a casual dining environment. At Red Robin Gourmet Burgers and Brews you can grow your career with us.

Skills & Requirements Qualifications