At Red Robin, we're not your typical American burger restaurant. Our fans love us for our quirky, irreverent personality, and the way we add an unexpected wink of fun to whatever we do. From our outrageously delicious burgers and unique drinks to our fun surroundings, we're constantly striving to make our guests happy. It's the stuff that makes you smile and makes you want to come back every time.
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Director of Operations

WA - Seattle (Northgate)
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Job Description

The Director of Operations (DO) is responsible for leading other Regional Operations Directors (ROD) within the division and may support their own region of restaurants as well.  Position is responsible for supporting and ensuring that all restaurants operate within Red Robin standards, execute existing systems, ensure compliance with all policies and procedures, while meeting/exceeding sales and profitability objectives. The DO is accountable for training, coaching and mentoring managers and RODs in all areas of the business and ensuring regions maximize sales and profit through local marketing, execution of S2Es, NPS and retention.

Duties Include: 

  • Responsible for the oversight of implementation and deployment of new systems and processes for regions
  • Responsible for the selection, development and performance of RODs and defined managers
  • Evaluate restaurant operations, coordinate visits with RODs and partner to conduct S2E visits
  • Accountable for meeting/exceeding sales, traffic, NPS, retention and profit goals for assigned regions
  • Maintains effective communication with RODs and defined managers regarding the quality of their operations
  • Measures and provides counsel on improving operational performance
  • Acts as a liaison between the field (Team Members/Guests), the Home Office and any other appropriate support departments
  • Leads the organization of professional Burger Meetings for operations and continued leadership development
  • Engage with VPO team and peer group to ensure operations needs and concerns are being addressed.
  • Budget and cost control responsibility for regions
  • Responsible for developing local store marketing strategies for assigned regions
  • Other duties and projects as assigned


  • Strong leadership and development skills
  • Excellent interpersonal communications and presentation skills
  • Ability to positively influence and manage through others
  • Self-motivated individual with the ability to solve complex problems
  • Proven track record and success managing multiple restaurants
  • Combination of both front of the house and heart of the house management experience
  • Proven track record in successfully training and developing people
  • Experience with Kitchen thru-put (efficiency) processes in a multi-unit environment
  • Experience and proven track record in managing a budget, cost controls to increase revenue and profitability
  • Ability to work well and partner with others in a team oriented environment
  • Five years’ experience working in a full service, multi-unit environment
  • Bachelor’s degree or equivalent work experience preferred
  • Must be able to travel

Red Robin is an Equal Opportunity & E-Verify Employer 


Skills & Requirements Qualifications