At Red Robin, we're not your typical American burger restaurant. Our fans love us for our quirky, irreverent personality, and the way we add an unexpected wink of fun to whatever we do. From our outrageously delicious burgers and unique drinks to our fun surroundings, we're constantly striving to make our guests happy. It's the stuff that makes you smile and makes you want to come back every time.
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Restaurant Technology Systems Analyst

CO - Greenwood Village (Home Office)
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Job Description

Based out of our Home Office in Greenwood Village, CO, the Restaurant Technology System Analyst position is responsible for maintaining, supporting, and configuring the Point-of-Sale (POS) System and Back Office Supply and Labor Management Systems (NBO). Other core system responsibilities include NCR Mobile Pay, Aloha Takeout, Olo Online Ordering, and 3rd party delivery systems such as DoorDash, Amazon, GrubHub, etc. This role works collaboratively with cross-functional teams and outside vendors to ensure seamless restaurant execution and great Guest experiences.

 

Responsibilities:

  • Executes system configuration, maintenance, testing, software updates, and troubleshooting.
  • Reviews, analyzes, and provides recommendations on system configuration and development requests. Always considers downstream impacts to other technical systems, data flow and overall impact to the business.
  • Provides technical expertise and leads design efforts for system development requests while working closely with Business Solutions Architect and Support & Development Engineers.
  • Translates functional requirements to technical requirements and develops use/test cases for QA Team.
  • Communicates complex technical issues/requests to non-technical audiences
  • Researches and stays current on release notes for system enhancements/upgrades.
  • Looks for ways to improve current environment to achieve better system stability, performance, and infrastructure.
  • Plans, organizes, coordinates, and communicates necessary system changes/updates before deploying into the Production environment.
  • Performs troubleshooting with appropriate Vendors and internal IT teams where required to resolve technical system issues that arise.
  • Proactively monitors system performance and determines whether modifications are needed and/or required.
  • Works closely with IT Helpdesk, Applications Support, and Support & Development Engineers to ensure appropriate documentation for applicable enhancement releases and/or system changes. This includes updating appropriate Knowledge Base Articles.
  • Follows internal Change Control process.
  • Ensures compliance with all IT security controls including but not limited to SOX, PCI-DSS rules and regulations.
  • Considers all impacts to other Red Robin entities such as Red Robin Express, Canada, and Franchisees.
  • Considers all impacts to NROs (New Restaurant Openings) and works closely with various teams to ensure NROs are ready.

Qualifications: 

  • Current experience with Red Robin brand preferred
  • Degree in Computer Science or related field preferred, or equivalent work experience
  • Experience in IT Support role preferred
  • Knowledge of Server Hardware/Software – Windows 7 / 10
  • Experience supporting business facing applications preferred
  • Background in Food & Beverage industry preferred
  • Displays strong attention to detail. Demonstrates effective planning and organization skills to meet the needs of the business
  • Responds with a sense of urgency and quickly adjusts to shifting priorities
  • Highly motivated, self-starter, completes tasks with minimal direction
  • Advanced knowledge of Aloha POS including but not limited to Configuration Center, Command Center, EDC, Aloha Takeout, and NBO
  • Strong understanding of Online Ordering and Delivery Systems
  • Advanced knowledge of POS hardware including terminals, printers, and data runs
  • Analytical thinking required
  • Ability to work within a Team is a must
  • Planning, coordination and follow-up skills, as well as the ability to work collaboratively in a cross-functional environment required 
  • Excellent customer service skills required
  • Excellent organization required
  • Excellent problem-solving required
  • Excellent communication (verbal and written Skills) required
  • Strong organizational skills
  • Able to drive technical requests in a fast-paced process oriented environment
  • An ability to quickly adapt to new technology to ensure immediate support and serviceability.
  • Executes Red Robin’s IT Strategy
  • Fosters an environment of open communication and problem solving

 

 

Red Robin is an Equal Opportunity & E-Verify Employer

 

Skills & Requirements Qualifications