Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Senior Technical Account Manager serves as the technical lead for new or existing integrations, implementations, testing, go-live, and beyond. Senior Technical Account Managers coordinate cross-functional teams and ensure projects are completed on time, and with a high level of quality and customer satisfaction. The Senior Technical Account Manager also serves as an escalation point for the complex accounts under their assignment.

• Support onboarding new partner integrations and continued support for existing partner integrations
• Act as a primary technical point of contact (POC) for partner accounts
• Assist with partner issues including installation, configuration, maintenance, and identify and implement improvements to processes, documents, tools, and reports to benefit the customer process
• Coordinate product releases that involve cross-functional teams (QA, Development, Support, Sales, IT) and partners
• Assist with driving technical projects from inception to Go Live, and beyond
• Ensure adoption and successful delivery for partners on all applicable products and services
• Perform annual account review meetings, on-site visits with assigned accounts, and coordinate account health review meetings (short and long-term account coordination)
• Perform regular review of open items/enhancement requests per partner
• Proactively work with partners to ensure seasonal readiness
• Provide innovative ideas to enhance various aspects of the software based on customer suggestions, demos, training, and new business requirements.
• Provide training, both internally and externally, on the usage of the software as well as best practices as it relates to the application and specific business needs of the partner/customer
• Represent partners during emergencies, and perform customer-specific crisis communications
• Communicate issues through the partner escalation process as needed

Minimum Position Responsibilities 

• Minimum of 2 years’ experience with new customer implementations, advanced technical support or similar experience
• Software industry experience preferred, software-as-a-service industry experience a plus
• Strong knowledge of Sovos product offerings in the relevant Product Market
• Strong knowledge of tax rules and processes in the relevant Product Market
• SQL queries and scripting a plus
• Planning and organizational skills
• Effective internal & external communication skills (written and verbal)
• Successful completion of intermediate client projects while adhering to the project constraints
• Excellent attention to detail
• Projects a positive and professional image to clients and internal organizations
• Proficiency with project management software, CRM software, as well as the Microsoft Office suite of tools
• Possesses strong business acumen
• Minimal travel required to Sovos locations or events
• Must be willing to work outside of core business hours at times

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Flexible Time-Off
• Bi-Weekly Meeting Free Days!
• Mentoring Programs
• Globally recognized Training and Development programs
• Comprehensive Wellness Benefits 

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.  We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.  At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.