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Customer Service Representative

WBL/WF - The Queensway, Etobicoke, ON, M8Z 1T3
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Company Information
Job Description

Weston Foods Canada is a proud Canadian company operating for over 125 years. We are the national bakery leader producing a wide variety of fresh and frozen baked goods found in grocery stores, convenience stores, supermarket in-store bakeries and food service outlets. Our operations include more than 35 facilities across Canada employing over 4,000 employees in plants, distribution centers and corporate environments. Each day Canadian families start their day with the nutrients supplied by Wonder+, Country Harvest, D’Italiano and Moulin Rouge.

Weston Foods Canada provides quality and value to our customers as well as a commitment to employee development and growth. If you are looking for an exciting and challenging career with a company that is committed to being the industry leader, your fresh start begins here!

RESPONSIBILITIES:

  • Handles incoming customer calls quickly & accurately – about 50 call per day with typical call time of 30 secs – 3 mins.
  • Varies own activities to ensure paperwork is done accurately between calls while phone service is maintained at peak call volumes (12:00-2:30pm).
  • Ensures customer calls are being handled professionally, quickly & accurately.
  • Handles special deliveries if customer is out of stock (order, ship & bill).
  • Handles irate customers professionally.
  • Ensures data is entered accurately.
  • Accurately checks delivery paperwork from IDs for signatures, billing, etc. & files it.
  • Accurately creates invoices for inter-plant products (Thomas, Brownberry), dock-pick-up & special deliveries.
  • Runs shipping documentation on a daily basis (location specific).
  • Handles ID mail & outbound paperwork.
  • Creates customer service reports, as required.
  • Handles some proactive outbound calls to customers to resolve short shipments or on time delivery.
  • Forwards issues of concern to supervisor as required.

 

Skills & Requirements

·   Completion of High School with basic math skills.

·   Data accuracy is critical – call handling speed is second.

·   Able to organize work & work under pressure-all work must be completed each day.

·   Excellent verbal communication skills – can communicate well on telephone.

·   Proficiency in using MS Office - specifically Excel

·   Strong Data entry skills & accuracy .

·   Provides superior customer service to customers & Rep.

·   Can handle caller quickly & in a friendly manner.

·   Ability to deal with irate customers calmly.

·   Deals with multiple simultaneous demands.

·   Attention to details.

·   Must be available to work Saturday and Sunday.

Qualifications