Founded in January 2001, Crownpeak was the first company to offer digital content management through a SaaS solution. Today, leading brands trust Crownpeak’s cloud-first Digital Experience Management (DXM) platform to quickly and easily create, deploy and optimize customer experiences across digital touchpoints at scale. Crownpeak provides a complete solution for DXM featuring content management, personalization, search and hosting, in addition to fully integrated Digital Quality Management (DQM) to ensure brand integrity and meet compliance requirements. Our recent acquisition of Evidon’s digital governance products has allowed Crownpeak to offer a comprehensive approach to help our customers govern data collection across their sites, apps and ads while staying in compliance with global regulations.
The Customer Success Manager will take ownership of new and existing accounts to help design adoption plans, rollout strategies and deliver projects. Customer Success is a critical role within the company to ensure customer satisfaction and retention, promotion of our Digital Experience Management (DXM), Digital Quality Management (DQM) and Digital Governance (DG) solutions.
You will be a product expert and evangelist, understand your customers' needs in depth and build strategic relationships within each account, at all levels. You will play a key part in client events, user groups and customer marketing initiatives, including speaking, demoing and talking about our solutions confidently and in detail.
You will also represent your customers internally and act as a liaison between the client, support, product, and implementation teams. Providing product feedback and escalation of critical service issues expeditiously is critical. You will need to be able to identify new opportunities within existing accounts and work closely with the sales team to close them, as well as helping customers understand and get the most from new product updates and features as they are released. Working with the Head of Client Relationships (or: Client Success), you will be an important part of building this team.