Bilingual Client Service Officer/Customer Service
US-KS-Santa Fe
Job Description
Receive and resolve inbound customer calls and emails, addressing both deposit and loan service requests. Provides operational support to lobby staff with banking functions and resolving client requests.
** Bilingual in Spanish
Skills & Requirements
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Respond to heavy call volumes, addressing all customer needs
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Perform loan transactions, payments, deposit account transfers, and deposit adjustments
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Service all debit card requests and maintenance, including troubleshooting denied transactions, and determining fraudulent situations
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Respond to email and secure messaging inquiries, including stop payments and address changes
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Actively researches internal and external client requests, and performs timely follow up
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Assist personal or consumer clients with online banking bill pay, mobile remote deposit, and various online banking requests
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Assist banking associates with system navigation and maintenance needs, along with resolving client issues
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Other duties as assigned
Competencies
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Bilingual in Spanish
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Strong commitment to customer service
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Excellent verbal, written and telephone communication skills
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Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
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Detail-oriented
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Demonstrate flexibility, versatility, commitment and good judgement
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Strong multi-tasking abilities to meet multiple deadlines in a fast-paced environment
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Initiative to rectify client issues, utilizing vendors and manuals
Supervisory Responsibility
Education and Experience
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3-5 years experience in the financial services industry
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High school diploma or general education degree
Computer Skills
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Skilled in operation of a personal computer and mobile devices
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Microsoft Word and Excel
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Proficiency in navigating multiple banking systems