Deployment Consultant
Brand: Skillsoft
Req#: 485927
# of Positions: 0
Updated: 10/29/2018
Job Type: Regular
Location: Fredericton NB
Category: Support
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Job Description

Job Description

Skillsoft is seeking a Deployment Consultant to help support customer migrations, general platform management and program support special projects.

The Deployment Consultant will be knowledgeable in all aspects of the deployment process for both pre and post build phases.  The Deployment Consultant will collaborate with the Migrations Engagement Manager to analyze and implement platform site builds and configurations. They will manage scheduling, fulfillment and delivery of customized Skillsoft platforms. This position will also implement customer specific configurations as it relates to custom channels, learning program construction and compliance configurations.

The Deployment Consultant will act as a resource to other members of the Skillsoft teams. They can serve as SME on platform functionality, will manage special internal projects and be a part of the day-to-day operations of the team.


Job Responsibilities

Custom Channel Creation

Compliance Configuration Implementation

Learning Program Construction

Vodeclic Maintenance

Percipio  Site Enhancements

Skillport Publisher Maintenance

Skillport Site Shutdown

Player Upgrade / Holdback

Support, consult and provide best practices to customers as it relates to implementation

Perform an in-depth analysis and review of current Skillsoft Platform features and functionality being used.

Define Percipio Implementation configuration, site branding, completion criteria, audience association, custom channel requirements, and reporting requirements.

Participate in ongoing development areas such as Skillsoft product knowledge; Implementation training; customer lifecycle management; Excel, Photoshop; and various internal processes, as well as professional development (including business acumen, consultative skills, time management, organization skills, project management, communication and presentation skills)


Job Requirements

Post-secondary education in a related field or an equivalent combination of training and experience

High-level familiarity with common web technologies (browsers, HTML, etc.)

High-level familiarity with mobile technology

Microsoft Word, Outlook and PowerPoint skills and advanced Excel skills

Good consulting skills, demonstrating effective listening and communication skills

Strong virtual facilitation skills for meetings and group activities

Effective project management and organizational skills, specifically managing multiple concurrent projects to successful completion within agreed timelines

Strong analytical, problem solving and troubleshooting skills, applied with a solution-focused attitude


Skills Required

Customer Focused – personally demonstrates an exceptional level of customer support to external and internal customers by identifying, and responding to their needs in a timely and efficient manner

Ability to understand and communicate technical concepts to non-technical audiences

Demonstrates commitment and loyalty while conveying a high-level of concern for all employees, helping to ensure that both their needs and those of the organization are met

Strong initiative – Recognizes opportunities and initiates actions by looking for new and productive ways to generate impact

Demonstrates expert product knowledge in Skillsoft content, learning design and technology

Self directed work habits, applied with creativity, resourcefulness and a sense of personal responsibility

Excellent teamwork skills

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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law