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Cloud Service Operation Analyst II
Brand: SumTotal
Req#: 486962
Updated: 02/20/2019
Job Type: Regular
Location: Hyderabad India
Category: Cloud Operations
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Job Description

The Cloud Operation team at SumTotal Systems offers comprehensive hosting services that allow extended enterprises to successfully deploy SumTotal applications with minimal IT infrastructure and resources.

The Cloud Service Operations Analyst - II in Hyderabad manages windows and Linux systems running custom Web & database applications that are part of a rapidly growing hosted environment. The administrator is a key part of SumTotal’s commitment to provide customers access on a 24x7x365 basis.



  • Responsible for the day-to-day maintenance and operation of SAAS system.
  • Experience in System Configuration, Site Upgrades, Migrations on Production or SAAS Environments
  • Handling L2 / L3 On call Support,
  • Handling of Outages and Performing RCA’s
  • Handling Escalations, requests and enhancements using tools and processes
  • Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
  • Addressing Customer requests adhering change management policy
  • Incident handling with a goal to restore the service in the least possible downtime.
  • Remote administration of Servers.
  • Troubleshooting of issues related to Linux/Unix/CentOS, Windows and VMware servers/Infrastructure.
  • Optimize system availability, security, and performance by identifying and implementing the identified preventive actions
  • Provide backend support for the systems to internal Customer Support staff
  • Monitor system performance and capacity; provide input for needed expansion or alternative configurations to support additional storage, database capacity, or web server capacity needs.  
  • Respond to customer requests for program loads, and system customization specific to SumTotal System’s industry leading product(s).



Required Skills

  • Experience in managing applications and server administration.
  • Previous experience dealing with support cases or requests via e-mail, telephone and in person
  • Excellent analytical and problem solving skills
  • Practical experience in all versions of Windows Server, SQL Server, Linux Server, IIS and Apache, Tomcat
  • Knowledge on MYSQL, Mongo DB technologies is an Add-On.
  • Preferably ITIL certified
  • Basic understanding of Firewalls, Load Balancers, Switches, Network Design
  • Ability to work both independently and as part of a team
  • Excellent customer service skills
  • Understanding of software development cycle
  • Excellent written and spoken English
  • SQL Server administration and Query language.



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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law