Sr. IT Support Tech
Brand: Skillsoft
Req#: 495819
# of Positions: 0
Updated: 04/10/2019
Job Type: Regular
Location: Dublin Ireland
Category: Information Technology
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Job Description

Senior IT Technical Support


We are looking for an experienced IT professional to join our Global IT support team. Based at our EMEA head office in Dublin you will support both the onsite team of circa 50 individuals, including senior management, as well as remote workers. Additionally, you will make up part of the global team who provide support across the company network, including the UK and US. 

As a Global Leader in learning technology we run on the latest operating systems, giving you the opportunity to keep your skills up to date whilst providing first class support to your customers. 


Providing first and second line support for all users, through our global ticket system, KACE, your main responsibilities will include

    • Trouble shooting to provide support for hardware, software and network issues
    •  Responding to the helpdesk support line and e-mail queue
    •  Set up of new starter equipment, from build to induction
    •  Scheduling, shipping and tracking of equipment for repairs
    •  Network access, involving DHCP, DNS and WINS at the desktop
    •  Software updates 
    • Management of users accounts

To be successful in this role you will have already gained a good grounding working as an IT support technician or similar, ideally in a global or diversely located workforce. With a background in the full range of IT Support services you will be confident in providing users with support across the range of IT issues, including hardware, software and networking. Ideally you will have worked on the latest windows operating systems and be confident with the full suite of Office 365, with CISCO/Webex being highly advantageous, alongside experience of working with VPN and networks. A keen and competent trouble-shooter you will use your existing knowledge coupled with your problem solving skills to reach satisfactory solutions for your customers.


You will be used to working alone, and confident being the sole point of contact on site, as well as at times being the only IT support online due to time differences across the team. An independent working style, and the confidence to make decisions is critical to your success. This is a highly reactive role, requiring an on going balancing of ever shifting priorities from a range of stakeholders, some in business critical roles, so you must be confident in reprioritising on an on going basis as well as planning in order to support your team and colleagues as required.


You will work for a wide customer base, across the Skillsoft network so excellent communication and customer service skills are paramount to continuing to build the reputation of the Technical support team. You will need to be confident both in front of customers as well as providing support remotely using sharing technology and the phone as required. 


Skillsoft is the global leader in eLearning. We help businesses solve their biggest challenge – attracting, motivating and retaining world class talent. Our team is recognized for cutting edge digital learning and human capital management solutions. Trusted by the world's leading organizations, including 65% of the Fortune 500, we train more professionals than any other company in the world. Our 100,000+ courses, videos and books are accessed over 130 million times every month, in 160 countries and 29 languages. At Skillsoft, we believe that knowledge is the fuel for innovation and innovation is the fuel for business growth.


We are all about “Making Work Matter.” With over 2200 employees around the world, we are always looking for amazing talent! Will you be next to join our team?


Note: Applications for this role will only be considered from candidates who have a legal right to work in Ireland. We are unable to provide sponsorship support to candidates.


NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law