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Cloud Application Engineer Manager
Brand: SumTotal
Req#: 501293
Updated: 06/18/2019
Job Type: Regular
Location: Hyderabad India
Category: Cloud Operations
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Job Description

Opportunity Highlights:

  • Manage a team of Cloud Operations professionals and Application migration professionals
  • Assist with the operations, support, availability, documentation, design, recoverability and maintenance of technology solutions in a Hosted environment.
  • Define and document the configuration and resource requirements of various technology solutions covering: architecture, backup, DR, performance tuning, scalability, security, capacity planning, systems integrations.
  • Refine operational procedures.
  • Work collaboratively with software development organizations and vendors to define best practices and determine appropriate technology choices.
  • Work collaboratively with other teams to diagnose/resolve performance/stability issues.
  • Introduce and identify training for department personnel on new technologies and/or architectures.
  • Maintain SLAs and performance benchmarks of cloud solutions.
  • Manage and mentor a team of similarly, skilled individuals independently.


Skills & Qualifications:

  • Post-secondary education in a related field or an equivalent combination of training and experience (Bachelor’s Degree preferred)
  • A minimum of seven years’ experience supporting Windows and Redhat systems
  • 2+ years experience managing a team
  • Experience supporting 7x24 environments is a strong asset

  • Advanced understanding of operational challenges in a 7x24 environment

  • Experience in the support of enterprise hosted systems strongly desired
  • Experience working in an Agile environment and the adoption of DevOps culture
  • Experience with CI/CD principles, methodologies and tools. Advanced knowledge of Internet networking technologies (TCP/IP, web servers, proxy servers, firewalls, etc.)
  • Advanced understanding of Microservices Architecture
  • Expert-level proficiency with Windows and Linux (RHEL, CentOS) based operating systems
  • Extensive experience administering container technology solutions (Docker, Kubernetes and OpenShift)
  • Familiarity with the concepts, benefits and challenges of data related services such as Kafka, Cassandra, Elastic Search, Redis, Gluster and RabbitMQ
  • Experience analyzing web/network captures (Fiddler, Wireshark, etc.)
  • Familiarity with system administration automation tools, scripting languages and desired state configuration tools. (Ansible, Postgres SQL, YAML)
  • Familiarity with editing tools and source control integration. (JBoss, Dev Studio, Git, Visual Studio Code)
  • Experience in the support of enterprise hosted systems strongly desired. (VMware)
  • Experience with troubleshooting tools. (New Relic, Splunk, WireShark)
  • Experience working with remote management located in U.S. and Canada.



  • Proactive with a strong sense of urgency and competitive drive.
  • Independent, entrepreneurial mindset with ability to make independent decisions.
  • Influential, and enthusiastic communicator.
  • Adaptable, embraces change.
  • Collaborative team player, working across various teams within the organization.
  • Customer service minded.
  • Strong attention to detail, organized and goal oriented. 

  • Excellent problem-solving and analytical skills.
  • Excellent time management and organizational skills; and ability to perform under significant pressure.

  • Self-directed work habits, applied with creativity, resourcefulness and a sense of personal responsibility.
  • Good communication skills with the ability to communicate information and ideas clearly and concisely, orally and in writing.
  • Ability to think strategically and plan for innovation/change; flexibility/adaptability.
  • Excellent listening skills.


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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law