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Service Manager
Brand: Union Square Events
Req#: 501821
# of Positions: 0
Updated: 05/10/2019
Job Type: Full Time
Location: Union Square Events (640 West 28th Street NY, NY)
Category: FOH Management
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Job Description



Make a meaningful impact as a Service Manager with Union Square Events!

The Service Manager supports the Director of Service in the management of the Front of House Event Staff in execution of service and hospitality for on-premises and off-premises catered events.  The Service Manager maintains service standards and hospitality best practices and participates in the hiring, training, morale and professional development of all Captains, Servers, and Bartenders.  As a leader of our Event Staff, the Service Manager must embody USHG’s Family Values and be able to teach and coach USHG’s Culture, while ensuring compliance with labor and wage laws.  This position participates in pre-event planning in collaboration with the Sales Team, and is also at events to lead service.  

Core tasks & responsibilities:

  •  Develop and maintain a high performance front-of-house event team, ensuring quality and creating client and guest raves.
  • Support event planning process, internal communications and event execution through collaboration with Event Sales Team, Operations, and Culinary Teams on a daily basis in accordance with standards of USHG Enlightened Hospitality.
  • Ensure precise knowledge and adherence to all applicable laws, policies and procedures.

We are a Values-Driven Company that is committed to creating great work experiences for our people with lots of growth opportunities for advancement.

As an important member of our team, you’ll receive:

  • Full Health, Dental, and Vision insurance
  • Paid Time Off to support you in having an active life outside of work
  • Paid Parental Leave (yes! even as an hourly employee!)
  • Money to spend in our restaurants and a 20% discount (and we’ve won 28 James Beard awards)
  • Discounts toward gym memberships, spas, transit passes and hotels – just to name a few…
  • Matched 401(k) to help you invest in your future- and you can take it with you when you leave
  • Access to more than 50 Learning and Development programs to support your growth & development
  • Access to Mentor Programs and Career Development advice to help you navigate your career options with us

What You Bring to the Table 

  • Commitment to embodying our Family Values of :
    • Integrity- Doing the right things always- using sound judgement- even when no one is looking
    • Excellence- Doing what needs to be done, as well as it can possibly be done
    • Hospitality- Doing all that can be done for others- and more than in expected- in thoughtful ways that let people know you are on their side
    • Entrepreneurial Spirit- Seeing opportunities others haven’t-and creating opportunities others wish they’d thought of first
  • 3+ years experience in Hospitality Management
  • Strong understanding of Service and Operations as it pertains to Catering
  • Proficiency in all roles needed to manage an event including but not limited to: Bussing, Passing Food, Table Service, Expediting, Bartending, and Co-Captaining
  • Strong understanding of off-premise event logistics and requirements
  • Strong understanding of varied and diverse cuisine and beverage
  • Strong leadership, organizational management, and delegation
  • Excellent interpersonal and communication skills, verbal and written
  • Knowledge of Federal, State and Local wage and Hour and Labor Laws
  • Excellent understanding of USHG Culture, Philosophy, and Enlightened Hospitality
  • Understands and practices Discretion and Confidentiality

Ideally you also have:

  • Strong Computer Skills (Microsoft Office, Adobe Illustrator, CaterXpert preferred)
  •  Bachelor’s Degree
  • TIPS Certification
  • NYC Food Handler’s Certificate 
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