Skillsoft is currently seeking a consultant who will have a focus on project management (virtual) instruction, delivering live training classes, or the production of recorded/on-demand training classes. The Learning Consultant will be accountable to both internal and external stakeholders for the fulfillment of all activities related to Professional Services from a sales support, operational, and business model standpoint. The primary focus of the position will be on the operational aspects of fulfilling customer commitments per the assigned projects and contracts. The role may also focus on internal training needs. The Consultant may be responsible for managing several projects at once – internal and external – and will be responsible for the full life-cycle of each project.
Support the creation of guides and delivery methods used in the delivery of training.
Review and revise instructional content, including quality assurance of instructional content created by others.
Conduct ongoing research and development on specific discipline areas, and utilize this information to enhance student learning experience.
Help develop and manage training programs for prescribed needs.
Manage the development and delivery of service solutions for Skillsoft clients.
Work with account teams to focus on customer’s specific program needs. (E.g. creation of integrated multi-vendor blended learning solutions, engagement with stakeholders throughout the client enterprise for analysis and alignment of learning solutions, aligning content to competency models and training needs, custom reporting and trend analysis to support value measurement, change management to support learning adoption, marketing and communication to support solution awareness, complex global roll-outs, etc.)
Keep up-to-date on course/curriculum offerings, changes to certification tracks, and newly released versions of Skillport and Skillsoft products.
Act as a subject matter expert for customized customer services solutions.
Develop and maintain detailed project work plans.
Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses.
Coordinate multi-vendor learning initiatives, platform integrations and learning asset solutions.
Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided.
Ability to exercise tact and discretion in customer relationships.
Analytic thinking skills, with an ability to make decisions and keep clients informed as warranted.
Excellent communication/facilitation skills and diplomatic problem-solving skills.
Strong project management, time management and organizational skills, an ability to perform under pressure.
Team player and a strong relationship builder.
Ability to work varied schedules, including some evenings.
Ability to participate and contribute in a team-oriented environment, exhibiting cooperation and team spirit, is necessary.
Strong experience with virtual and collaboration web tools.
Certification related to facilitation or instruction will be considered an asset.
University degree in education, or a combination of post-secondary education and related experience.
Demonstrated proficiency in the development and delivery of training/facilitated learning.
Understanding of common web technologies (browsers, html).
Excellent communication skills (written and spoken.)
Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position.
Experience or familiarity with the computer-based training market is a strong asset.
Travel Limited, 10% on average annually
Working Hours 40 hours per week and as needed
Some work outside of normal business hours will be required
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law