Position Title Learning Consultant
Team Professional Services
Reporting Relationship Team Lead, Professional Services
Skillsoft’s Professional Services team provides world-class, value-add services that enable our customers to maximize the impact of their learning investment. We do this through the strategic utilization of content, technology and learning and development methodologies that drive business results.
We are currently seeking a Learning Consultant (LC) who will execute a portfolio of projects across multiple customers. The Learning Consultant is responsible for ensuring that all projects are completed within scope and to the quality standards required. Projects can include facilitating live sessions, creating marketing plans and materials, curating content, building learning programs, conducting needs analyses, advising customers on best practices, measuring results/reporting and similar learning and development activities. Establishing solid rapport and working relationships with all external stakeholders to ensure a delighted customer experience for the duration of the project and to deliver clear value in accordance to the customer’s needs as described in the contract will be important for this role. The Learning Consultant is responsible for establishing solid working relationships with internal stakeholders across all areas of the organization as needed.
The following responsibilities represent the daily activities of a Learning Consultant:
- Manage the delivery of service engagements for Skillsoft clients.
- Work with account teams to focus on customer specific program needs. (E.g. engagement with stakeholders throughout the customer enterprise for analysis and alignment of learning solutions, aligning content to competency models and training needs, custom reporting and trend analysis to support value measurement, change management to support learning adoption, marketing and communication to support solution awareness, complex global roll-outs, etc.)
- Acts as a liaison for Skillsoft and provides a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract.
- Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided.
- Keeps up-to-date on course/curriculum offerings, changes to certification tracks, newly released versions of Percipio and Skillsoft products to inform customer of appropriate changes as required.
- Develop and maintain detailed project work plans, completing all deliverables on time and in scope.
- Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses.
- Communicate project status on a weekly basis to management and account team, maintaining a repository of meeting minutes and project issues.
- Escalate issues that impact client relationships to Skillsoft management and internal resources for resolution.
- Pursue understanding of the customer's business and learning priorities and goals as the basis for consulting and recommendations.
- Participate and follow through on professional development opportunities as they arise.
- React to change productively and undertake other tasks as assigned.
Consulting skills: Ability to establish effective working relationships with a wide variety of stakeholders using diplomacy, courtesy and tact; to provide guidance in accordance with best practices and in a manner that enhances the customer’s perception of Professional Services and Skillsoft overall; to communicate clearly and effectively both verbally and in writing.
Intermediate L&D knowledge: Understands foundational principles of adult learning and development and the effective application thereof
Industry knowledge: Understands and can advise customers on industry best practices
Project management: Creates and maintains an environment that guides a project to its successful completion.
Presentation skills: Can confidently deliver an engaging message to a group of people which achieves the meeting’s objectives.
Influence and negotiation: Uses persuasion to gain the support and cooperation from stakeholders, superiors, colleagues, subordinates and other parties to achieve a desired course of action consistent with the project's(s) strategic goals and objectives.
Data Literacy: The ability to derive meaningful information from data via data analysis and apply those insights in a way that benefits the organization or the client.
Accountability: Taking ownership of their responsibilities and executing autonomously; Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner. Shows readiness and ability to learn new concepts, processes, and tools.
Facilitation: Ability to engage participants in a virtual session; mastery of WebEx and/or other virtual delivery tools
University degree in education, business, computer science, or a combination of post-secondary education and related experience.
Experienced practitioner of learning facilitation, leadership development, learning ROI metrics and measurement, and/or learning strategy
Strong experience with virtual and collaboration web tools.
Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position.
Experience or familiarity with the computer-based training market
Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms.
Excellent customer service experience
Project management, time management and organizational skills
Team player and a strong relationship builder
Ability to conduct business in a virtual environment, working with multiple virtual teams