Senior User Assistance Designer
Brand: Skillsoft
Req#: 509906
Updated: 08/28/2019
Job Type: Regular
Location: Rochester NY
Category: Product Management
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Job Description

Senior User Assistance Designer

Are you passionate about learning and intellectually curious?  Do you thrive in a fast paced, innovative work environment where team members hold themselves and others accountable?  Are you energized by trying new things, have an agile mindset and enjoy making an impact?   Is working for a purpose driven organization important to you?  If the answers to these questions are a resounding YES, then read on!

Skillsoft is the global leader in corporate learning. We help businesses solve their biggest challenge – attracting, motivating and retaining world class talent.  Our team is recognized for cutting edge digital learning and human capital management solutions. Trusted by the world's leading organizations, including 65% of the Fortune 500, we train more professionals than any other company in the world. Our 100,000+ courses, videos and books are accessed over 130 million times every month, in 160 countries and 29 languages. At Skillsoft, we believe that knowledge is the fuel for innovation and innovation is the fuel for business growth.

We are all about “Making Work Matter.”  With over 2200 employees around the world, we are always looking for amazing talent! 

Will you be next to join our team?

Opportunity Highlights:

  • Work closely with the Product Development team, including the Technical Communications Manager, Software Engineers, Marketing, and User Experience to provide documentation and training support for Percipio.
  • Write software documentation that includes online help, technical support documents, product communications, and training materials.
  • Testing and editing the documentation produced by other members of the Product and UX team.

Skills & Qualifications:

  • Minimum 6+ years’ experience writing documentation in a software development environment
  • Demonstrated proficiency with a variety of software applications and technologies to include:
    • Microsoft Office applications
    • Help authoring software
    • HTML, CSS
    • Graphics software (Microsoft Visio, Photoshop, SnagIt)
  • Experience delivering and managing technical training
  • Understanding of structured authoring and principles of content management
  • Experience in web programming and Internet technologies (XML, database, server administration)
  • BS/BA degree in Technical Communication, English, or related field
  • Experience in documentation project management
  • Possess excellent written and verbal communication skills
  • Experience editing and testing technical documentation for accuracy and usability
  • Ability to quickly learn new software applications and business processes


  • Proactive with a strong sense of urgency and competitive drive.
  • Independent, entrepreneurial mindset with ability to make independent decisions.
  • Influential, and enthusiastic communicator.
  • Adaptable, embraces change.
  • Collaborative team player, working across various teams within the organization.
  • Customer service minded.
  • Strong attention to detail, organized and goal oriented.

Thank you for taking the time to learn more about us. 
If this opportunity intrigues you, we'd love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies.  All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature.  No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.


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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law