Skillsoft
Senior Implementation Consultant
Brand: Skillsoft
Req#: 510319
# of Positions: 0
Updated: 11/27/2019
Job Type: Regular
Location: Hyderabad India
Category: Professional Services
Position Status: N/A
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Job Description

Title:                Senior Implementation Consultant

                       

Reports to:       Manager, Implementation Consultants

 

Position Overview

 

The Senior Implementation Consultant is responsible for leading the client through platform optimizations, resulting in the successful deployment of digital technologies. The senior Implementation Consultant consults with customers on industry trends and platform best practices, leading to the most efficient and effective solution for their desired outcome.

 

This position is event-based and execution-focused and engages in activities as-needed throughout the customer lifecycle, including implementation, integrations, site builds, configurations, product and platform training utilizing engaging demonstrations to illustrate LMS capabilities and optimal end user experience.

 

Superior knowledge in Skillsoft’s products, platform and implementation of eLearning solutions is required. The Senior Implementation Consultant acts as the liaison between internal technical resources and Skillsoft customers, effectively communicating across multiple levels of the organization.

 

Position Responsibilities

 

  • Provide Project Management expertise for all Implementations relating to site builds, configurations and integrations, and will be certified in internal processes defining, platform configuration, audience structures, content assignments, user management and administration functionalities, laying the groundwork for measuring healthy adoption to show value for our customers
  • Support, consult and provide best practices to customers as it relates to implementation
  • Support multifaceted projects which could include at-risk clients, or complex requirements
  • Engage with Solution and Service Design Architects for pre-Sales support to support the sales cycle for NNNB
  • Provide guidance for product-specific training, including personally conducted training when necessary
  • Where needed, perform special value-based consulting activities for the customer that include, but are not limited to, workshop development, process workflows, learning strategy workshops.
  • Lead the efforts in effectively collaborating with internal departments and SMEs
  • Provide ongoing support in the area of process improvement
  • Serves as mentor for existing Implementation Consultants and assist with new hire onboarding
  • Maintain project and engagement activity updates in current CRM systems
  • Communicate effectively with internal account teams
  • Actively engage in ongoing product and platform development, achieve and maintain product certifications
  • Maintain knowledge of industry trends relating to implementation, digital technologies, end user experience and LMS technologies
  • Maintain knowledge and skills, through ongoing training in Skillsoft product areas such as Percipio/OLSA and Skillport; Platform Customizations/add-on’s; ILT; Content Publishing; Advanced Compliance Module, Player Technologies, Dialogue Design; Editor Tools and all content areas
  • Maintain knowledge and understanding of how third-party systems can integrate with Skillsoft platforms (HR, Payroll, Human Capital, Talent Management, etc.)
  • Participate in ongoing development areas such as Skillsoft product knowledge; Implementation training; customer lifecycle management; Excel, Photoshop; and various internal processes, as well as professional development (including business acumen, consultative skills, time management, organization skills, project management, communication and presentation skills)

Job Requirements

  • Customer Focused – personally demonstrates an exceptional level of customer support to external and internal customers by identifying, and responding to their needs in a timely and efficient manner
  • Ability to understand and communicate technical concepts to non-technical audiences
  • Minimum 3 years in Implementation Consultant role

     

  • Demonstrates commitment and loyalty while conveying a high-level of concern for all employees, helping to ensure that both their needs and those of the organization are met
  • Strong initiative – Recognizes opportunities and initiates actions by looking for new and productive ways to generate impact
  • Demonstrates expert product knowledge in Skillsoft content, learning design and technology
  • High-level familiarity with common web technologies (browsers, HTML, etc.)
  • High-level familiarity with mobile technology
  • Potential for limited travel

Skills Required

  • Superior customer service skills demonstrating responsiveness, engagement, positive attitude and professionalism
  • Consulting, listening and communication skills, evidenced by the ability to be adaptable and establish solid working relationships across all levels of the customer project team
  • Presentation skills, both virtual and live, in large and small group settings and knowledge of web sharing technologies
  • Facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively
  • Writing skills, demonstrating the ability to write with purpose, clarity, and accuracy
  • In-depth knowledge of project management processes and theories, organizational and time management skills, specifically managing multiple concurrent projects
  • Work towards completion of the current PMP courseware track as set out by the current Skillsoft Certification Matrix
  • Proficient in data analytics
  • Results orientated utilizing problem solving and decision-making skills
  • Self-directed work habits, exhibiting initiative, drive, creativity, self-assurance and professionalism
  • Team player and the ability to act as a partner to the customer and the sales team
  • Microsoft Word, Outlook and PowerPoint skills and advanced Excel skills

 

 

Education and Certifications

 

Bachelor’s Degree in business, education or related field; or equivalent experience

 

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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law