Implementation Consultant II
Brand: Skillsoft
Req#: 510320
# of Positions: 0
Updated: 11/27/2019
Job Type: Regular
Location: Hyderabad India
Category: Professional Services
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Job Description


Title:        Implementation Consultant

Reports to:      Manager, Implementation Consultants

Position Overview

The Implementation Consultant is responsible for leading the client through platform optimizations, resulting in the successful deployment of digital technologies. The Implementation Consultant collaborates with customers on industry trends and platform best practices, leading to the most efficient and effective solution for their desired outcome.

This position is event-based and execution-focused and engages in activities as-needed throughout the customer lifecycle, including implementation, integrations, site builds, configurations, product and platform training utilizing engaging demonstrations to illustrate LMS capabilities and optimal end user experience.

Superior knowledge of Skillsoft’s products, platforms and the implementation of eLearning solutions is required. The Implementation Consultant acts as the liaison between internal technical resources and Skillsoft customers, effectively communicating across multiple levels of the organization.

Position Responsibilities

  • Provide Project Management expertise for Implementations relating to site builds, configurations and integrations, and will be educated in internal processes defining platform configuration, content assignments, user management and administration functionalities, laying the groundwork for measuring healthy adoption to show value for our customers
  • Support, consult and provide best practices to customers as it relates to implementation
  • Provide guidance for product-specific training, including personally conducted training when necessary
  • Lead the efforts in effectively collaborating with internal departments and SMEs
  • Maintain project and engagement activity updates in CRM system
  • Actively engage in ongoing product and platform development, achieve and maintain product knowledge
  • Maintain knowledge of industry trends relating to: implementation, digital technologies, end user experience and LMS technologies
  • Maintain knowledge and skills, through ongoing training in Skillsoft product areas such as Skillport/OLSA/Percipio; Platform Customizations/add-on’s; ILT; Content Publishing; Advanced Compliance Module, Player Technologies and all content areas
  • Maintain knowledge and understanding of how third-party systems can integrate with Skillsoft platforms (HR, Payroll, Human Capital, Talent Management, etc.)
  • Participate in ongoing development areas such as Skillsoft product knowledge; Implementation training; customer lifecycle management; Excel, Photoshop; and various internal processes, as well as professional development (including business acumen, consultative skills, time management, organization skills, project management, communication and presentation skills)

Job Requirements

  • Customer Focused – personally demonstrates an exceptional level of customer support to external and internal customers by identifying, and responding to their needs in a timely and efficient manner
  • Ability to understand and communicate technical concepts to non-technical audiences
  • Demonstrates commitment and loyalty while conveying a high-level of concern for all employees, helping to ensure that both their needs and those of the organization are met
  • Strong initiative – Recognizes opportunities and initiates actions by looking for new and productive ways to generate impact
  • Demonstrates expert product knowledge in Skillsoft content, learning design and technology
  • High-level familiarity with common web technologies (browsers, HTML, etc.)
  • High-level familiarity with mobile technology

Skills Required

  • Superior customer service skills demonstrating responsiveness, positive attitude and professionalism
  • Consulting, listening and communication skills, evidenced by the ability to be adaptable and establish solid working relationships across all levels of the customer project team
  • Presentation skills, both virtual and live, in large and small group settings and knowledge of web sharing technologies
  • Facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively
  • Writing skills, demonstrating the ability to write with purpose, clarity, and accuracy
  • Project management, organizational and time management skills, specifically managing multiple concurrent projects
  • Proficient in data analytics
  • Results orientated utilizing problem solving and decision-making skills
  • Self-directed work habits, exhibiting initiative, drive, creativity, self-assurance and professionalism
  • Team player and the ability to act as a partner to the customer and the sales team
  • Microsoft Word, Outlook and PowerPoint skills and advanced Excel skills

Education and Certifications

  • Bachelor’s Degree in business, education or related field; or equivalent experience
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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law