Skillsoft
Learning Administrator
Brand: Skillsoft
Req#: 512848
Updated: 08/21/2019
Job Type: Regular
Location: Hyderabad India
Category: Professional Services
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Job Description

Position Title   Learning Administrator                                

Team    Professional Services                                    

Reporting Relationship   Manager, Professional Services Center of Excellence

 

Job Description

Skillsoft’s Professional Services team provides world-class, value-add services that enable our customers to maximize the impact of their learning investment.  We do this through the strategic utilization of content, technology and learning and development methodologies that drive business results.   

We are currently seeking a Learning Administrator (LA) who will perform administrative tasks associated with customer’s Skillsoft learning solutions and will be part of the Center of Excellence based in Hyderabad, India. The Learning Administrator is responsible for administrative aspects of the relationship between Skillsoft and the client, as defined and agreed upon by the customer and the Skillsoft Learning Consultant. The primary function of this role is to relieve clients and account teams of administrative tasks, manage learner administrative requirements, update and follow-up on delegated tasks to ensure progress to deadlines and on schedule projects.

 

Job Responsibilities

The following responsibilities represent the daily activities of a Learning Administrator:

  • LMS Administration across various platforms
  • Learner/User management
  • Catalog management
  • Report administration including creating, merging, and manipulating report data
  • Compliance campaign management
  • Instructor Led Training tracking administration
  • Meets regularly with manager to ensure proper project adherence
  • Maintains in-depth knowledge of Skillsoft products and services
  • Provides professional communication
  • Creates and maintains project documentation for internal and external parties

Skills Required

Computer Skills:  Demonstrates proficiency with office productivity tools – Microsoft Excel, Word, Access, Outlook, PowerPoint

 

Platform Knowledge:  Demonstrates an advanced level of proficiency in various Skillsoft platforms, including but not limited to: Percipio, Skillport, OpenAir, Salesforce, and more

Accuracy and Attention to Detail:  The ability to work thoughtfully and carefully to produce work that is complete and error-free. Accomplishing tasks by considering all areas involved, no matter how small; accurately checking processes and tasks; being watchful over a period of time

Time Management:  Demonstrates ability to perform under pressure and with a sense of urgency; ability to meet deadlines

Accountability:  Taking ownership of their responsibilities and executing autonomously; Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.  Shows readiness and ability to learn new concepts, processes, and tools

Written Communications:  The ability to clearly and effectively express information, ideas and opinions through formal or informal written formats to deliver messages that are clearly understood by the intended audience

Data Literacy:  The ability to derive meaningful information from data via data analysis and apply those insights in a way that benefits the organization or the client

Adaptability:  Maintaining effectiveness when experiencing major changes in work tasks or work environment; adjusting effectively to work within new work structures, processes, requirements or cultures

 

Required Qualifications

Experience with virtual and collaboration web tools.

Intermediate desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position.

Knowledge of LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms would be an asset

Excellent customer service experience.

Project management, time management and organizational skills.

Team player and a strong relationship builder.

Ability to work with internal virtual teams.

 

Travel None

Working Hours 40 hours per week and as needed

Location Hyderabad, India

                                   

 

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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law