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Dining Room Manager
Brand: Union Square Cafe
Req#: 514854
Updated: 09/18/2019
Job Type: Full Time
Location: Union Square Cafe (101 East 19th Street)
Category: Front of House Management
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Job Description

Make an impact as a Dining Room Manager at Union Square Cafe!

Founded by CEO Danny Meyer with the opening of Union Square Cafe in 1985, Union Square Hospitality Group has created some of New York’s most beloved restaurants, cafes, and bars such as Gramercy Tavern, Maialino, The Modern, Marta and Porchlight to name a few!


A Union Square Cafe dining room manager must ensure high personal performance and restaurant profitability while maintaining overall excellence & hospitality throughout each day’s specific service periods, ensure knowledge of and adherence to all applicable laws, policies and procedures while continuously building a high performance team. In order to achieve these goals a dining room manager must understand how to work as part of a cohesive team. The ideal candidate will know when to ask the right questions as well as when to act independently. Passion for food, beverage and hospitality is a must as is a desire to provide leadership and lead by example. Ideal candidates have flexible schedules and will be asked to work nights, holidays and weekends. An integral member of the USHG leadership, this position must lead, inspire and embody our Family Values and our philosophy of Enlightened Hospitality in all interactions with our people, guests, vendors and the community. 

As an important member of our team, you’ll receive:

  • Full Health, Dental, and Vision insurance
  • Paid Time Off to support you in having an active life outside of work
  • Paid Parental Leave
  • Dining credit and discounts throughout the USHG family of restaurants
  • Matched 401(k) to help you invest in your future
  • Participation in annual bonus plan and long-term incentive plan
  • Access to Mentor Programs, Career Development classes, and personalized career advancement support

Key Responsibilities

  • Maintain an understanding of the proper steps of service required of all FOH service positions 
  • Have a base knowledge and understanding of classic cookery, wine, beer, and cocktails
  • Have a general knowledge and understanding of Department of Health food safety standards 
  • Maintain the mental athleticism necessary when faced with operating a 120+ seat restaurant in addition to three Private Dining Rooms
  • Organize and complete the administrative set up and break down of service (including but not limited to: creation of floor plans, menus, employee check in, employee cash outs, bank close out etc.)

What You Bring to the Table

  • Commitment to embodying our Family Values of:
    • Integrity- Doing the right things always- using sound judgment- even when no one is looking
    • Excellence- Doing what needs to be done, as well as it can possibly be done
    • Hospitality- Doing all that can be done for others- and more than is expected- in thoughtful ways that let people know you are on their side
    • Entrepreneurial Spirit- Seeing opportunities others haven’t- and creating opportunities others wish they’d thought of first
  • Open availability and a career mentality 
  • 1-2 years New York City fine dining experience
  • Excellent emotional self-awareness under pressure while maintaining a graceful, warm presence
  • Curious intelligence to continue learning in the position 
  • Passion for motivating, educating, and empowering the team 
  • Classic Wine Service Knowledge
  • Conflict Resolution
  • Customer Service
  • Experience in a Fine Dining Establishment
  • Food / Beverage Pairing
  • Food Safety Knowledge
  • Staff Education / Motivation 
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USHG provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.