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Guest Relations Supervisor
Brand: Union Square Hospitality Group
Req#: 516444
Updated: 10/30/2019
Job Type: Full Time
Location: Union Square Hospitality Group (853 Broadway)
Category: Admin/Office
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Job Description

Make a meaningful impact as the Guest Relations Supervisor

Founded by CEO Danny Meyer with the opening of Union Square Cafe in 1985, Union Square Hospitality Group has created some of New York’s most beloved restaurants, cafes, and bars such as Gramercy Tavern, Maialino, The Modern, Marta and Porchlight to name a few!

We are a Values-Driven Company that is committed to creating great work experiences for our people with lots of growth opportunities for advancement.

As an important member of our team, you’ll receive:

  • Health, Dental, and Vision insurance
  • Paid Time Off to support you in having an active life outside of work
  • Paid Parental Leave
  • Dining credit and discounts throughout the USHG family of restaurants
  • Matched 401(k) to help you invest in your future
  • Access to Mentor Programs, Career Development classes, and personalized career advancement support

    Key Responsibilities:(more details here)

    • Act as the reservations liaison between the guest and Maître d’ during service
    • Ability to use the phone systems with timeliness and accuracy. Must be able to answer calls efficiently
    • Recognizes and acts on opportunities to train, coach & celebrate teammates at all levels

    What You Bring to the Table:

    • Commitment to embodying our Family Values of:
      • Integrity- Doing the right things always- using sound judgment- even when no one is looking
      • Excellence- Doing what needs to be done, as well as it can possibly be done
      • Hospitality- Doing all that can be done for others- and more than is expected- in thoughtful ways that let people know you are on their side
      • Entrepreneurial Spirit- Seeing opportunities others haven’t- and creating opportunities others wish they’d thought of first 
    • Conflict Resolution
    • Customer Service
    • Reservation System Management
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