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Cloud Service Operations Analyst
Brand: SumTotal
Req#: 519287
Updated: 12/05/2019
Job Type: Regular
Location: Hyderabad India
Category: Cloud Operations
Position Status: N/A
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Job Description

Cloud Service Operations Analyst

Are you passionate about learning and intellectually curious?  Do you thrive in a fast paced, innovative work environment where team members hold themselves and others accountable?  Are you energized by trying new things, have an agile mindset and enjoy making an impact?   Is working for a purpose driven organization important to you?  If the answers to these questions are a resounding YES, then read on!

Skillsoft is the global leader in corporate learning. We help businesses solve their biggest challenge – attracting, motivating and retaining world class talent.  Our team is recognized for cutting edge digital learning and human capital management solutions. Trusted by the world's leading organizations, including 65% of the Fortune 500, we train more professionals than any other company in the world. Our 100,000+ courses, videos and books are accessed over 130 million times every month, in 160 countries and 29 languages. At Skillsoft, we believe that knowledge is the fuel for innovation and innovation is the fuel for business growth.

Skillsoft’s SumTotal Strategic Business Unit has nearly 30 years of learning and HR software experience. High-performing organizations recognize that learning and development are core to their business success and overall talent management and workforce initiatives. That’s why more than 3,500 organizations, including many of Fortune’s “Best Places to Work,” rely on SumTotal’s solutions to enable their employees.

We are all about “Making Work Matter.”  With over 2000 employees around the world, we are always looking for amazing talent! 

 

Overview:

The Cloud Operation team at SumTotal Systems offers comprehensive hosting services that allow extended enterprises to successfully deploy SumTotal applications with minimal IT infrastructure and resources.

The Cloud Service Operations Analyst - I in Hyderabad manages windows and Linux systems running custom Web & database applications that are part of a rapidly growing hosted environment. The administrator is a key part of SumTotal’s commitment to provide customers access on a 24x7x365 basis.

 

Opportunity Highlights:

  • Responsible for the day-to-day maintenance and operation of the system.
  • Managing cases, requests and enhancements using tools and processes
  • Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
  • Addressing Customer requests adhering change management policy
  • Incident handling with a goal to restore the service in the least possible downtime.
  • Remote administration of Servers.
  • Troubleshooting of issues related to Linux/Unix/CentOS, Windows and VMware servers/Infrastructure.
  • Optimizes system availability, security, and performance.
  • Perform all backups, fixing backup failures and recovery for the hosted environment.
  • Provide backend support for the systems to internal Customer Support staff
  • Monitor system performance and capacity; provide input for needed expansion or alternative configurations to support additional storage, database capacity, or web server capacity needs. 
  • Respond to customer requests for program loads, and system customization specific to SumTotal System’s industry leading product(s).

Skills & Qualifications:

  • Experience in managing applications and server administration.
  • Previous experience dealing with support cases or requests via e-mail, telephone and in person
  • Excellent analytical and problem-solving skills
  • Practical experience of Windows Server, SQL Server, Linux Server, IIS
  • Knowledge on MYSQL, Mongo DB technologies is an Add-On.
  • Ability to work both independently and as part of a team
  • Excellent customer service skills
  • Understanding of software development cycle
  • Excellent written and spoken English
  • SQL Server administration

 

Success Qualities:

Adaptable and Agile. Responds quickly to the changing needs of the business and is resilient in the face of setbacks or adversity.

Confident & Audacious Achiever.  Champions breakthrough initiatives and holds him/herself and others accountable for delivering.  Enjoys working hard; is action-oriented and full of energy for the things he/she sees as challenging; not fearful of acting without over-analysis.

Entrepreneurial Spirit with Learner’s Mindset.  Is uncomfortable with simply maintaining "status quo" and is intellectually curious and demanding of excellence and continuous improvement.

Committed to our Collective Purpose.  Leverages cross functional collaboration to solve complex business issues and drive greater results.

Authentic & Customer Centric.  Never compromises integrity to achieve results while constantly being mindful of creating a positive customer experience both internally and externally.  Adheres to an uncompromising set of core values and beliefs during both good and bad times; practices what he/she preaches.  Acts with the highest standards of conduct and is seen as a direct, truthful individual.

Thank you for taking the time to learn more about us. 
If this opportunity intrigues you, we'd love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies.  All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature.  No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

 

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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law