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Overnight Room Service Server
Brand: Thompson Hotel
Req#: 522206
Updated: 12/31/2019
Job Type: Full Time
Location: Thompson Hotel (221 Tingey St SE, DC)
Category: In-room Dining
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Job Description

Make a meaningful impact as an Overnight Room Service Server at the Thompson Hotel in Washington, D.C.!

Founded by CEO Danny Meyer with the opening of Union Square Cafe in 1985, Union Square Hospitality Group has created some of New York’s most beloved restaurants, cafes, and bars such as Gramercy Tavern, Maialino, The Modern, Manhatta and Porchlight to name a few!

As a valued member of our team, you'll receive:

  • Full Health, Dental, and Vision insurance
  • Paid Time Off to support you in having an active life outside of work
  • Paid Parental Leave
  • Dining credit and discounts throughout the USHG family of restaurants
  • Participation in annual bonus plan and long-term incentive plan
  • Access to Mentor Programs, Career Development classes, and personalized career advancement support

Key Responsibilities

  • Deliver prepared meal trays and tables to hotel guests in a timely manner
  • Provided exceptional service to hotel guests and restaurant guests
  • Demonstrate organizational skills and ability to handle stressful situations
  • Review specials for the day, understand and use the procedures for up-selling food and beverage items
  • Ensure each outgoing order complies with the guest’s request before delivery to the room
  • Establish and maintain a working relationship with the kitchen staff to ensure a smooth delivery of orders
  • Project an image of friendliness, professionalism and willingness to provide personalized services to guests
  • Follow all standard food handling, sanitation and health department guidelines
  • Recognize and address any problems resulting from guest complaints, obtaining assistance from manager if necessary
  • Follow all procedures when responding to any hotel emergency or safety situation

What You Bring to the Table

  • Commitment to embodying our Family Values of:
    • Integrity- Doing the right things always- using sound judgment- even when no one is looking
    • Excellence- Doing what needs to be done, as well as it can possibly be done
    • Hospitality- Doing all that can be done for others- and more than is expected- in thoughtful ways that let people know you are on their side
    • Entrepreneurial Spirit- Seeing opportunities others haven’t- and creating opportunities others wish they’d thought of first 
  • Ability to communicate effectively
  • Possess current health department certifications required to work in a restaurant
  • Minimum six (6) months experience working in food service, preferably in a hotel/resort environment
  • Computer skills preferred
  • Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism
  • Strong attention to detail and the ability to handle multiple tasks
  • Excellent communication skills
  • Ability to work with management staff and other employees in a professional manner
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