Skillsoft
Engagement Manager II
Brand: Skillsoft
Req#: 522283
Updated: 02/04/2020
Job Type: Regular
Location: Remote - Works From Home
Category: Professional Services
Position Status: Exempt
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Job Description

Engagement Manager II

Are you passionate about learning and intellectually curious?  Do you thrive in a fast paced, innovative work environment where team members hold themselves and others accountable?  Are you energized by trying new things, have an agile mindset and enjoy making an impact?   Is working for a purpose driven organization important to you?  If the answers to these questions are a resounding YES, then read on!

Skillsoft is the global leader in corporate learning. We help businesses solve their biggest challenge – attracting, motivating and retaining world class talent.  Our team is recognized for cutting edge digital learning and human capital management solutions. Trusted by the world's leading organizations, including 65% of the Fortune 500, we train more professionals than any other company in the world. Our 100,000+ courses, videos and books are accessed over 130 million times every month, in 160 countries and 29 languages. At Skillsoft, we believe that knowledge is the fuel for innovation and innovation is the fuel for business growth.

We are all about “Making Work Matter.”  With over 2000 employees around the world, we are always looking for amazing talent! 

Overview:

SkillSoft is seeking a Level II project management professional to drive platform migration projects for client upgrades or installations on various internal platforms.  This Engagement Manager position will work with our larger principal customers and liaise with internal account teams and internal resources to position, scope and oversee these complex migrations. Engagement Managers lead the project team through to “go-live”, owning and driving the project plan, establishing a suitable governance structure, managing and scheduling delivery resources together with stakeholder. Will be responsible for tracking and driving issue management and escalation.

This position requires excellent communication and client management skills and the Engagement Manager will be responsible for developing and adhering to project plans and schedules.   The Engagement Manager oversees and prioritized project tasks, open issues, timelines and project plans. They are responsible for ensuring that the upgrade or migration stays on track and will work to eliminate any obstacles presented. The Engagement Manager will be responsible for overseeing multiple client projects concurrently.

Opportunity Highlights:

  • Successful migration project completions for more complex customer implementations
  • Monitor on-going status of individual migrations and overall completions and adherence to plan
  • Coordinate corporate resources, track deliverables, prioritize and escalate issues
  • Develop plans to achieve goals and resolve issues; apply creative methods to overcome obstacles and meet customer requirements for migration project completions
  • Report on migration status and performance against goals, as well as the customer experience and feedback
  • Manage migration / upgrade projects involving account team members and corporate resources i
  • Coordinate efforts of corporate resources, setting priorities, tracking deliverables and resolving schedule and resource conflicts
  • Tracking and driving issue resolution including escalations and client interpretations / explanations
  • Act as conduit for customer feedback on migration projects, planning and overall performance

 

Skills & Qualifications:

  • Engagement/Project management experience (preferably in a SaaS Software environment)
  • Proven experience building strong internal and external relationships
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Direct Customer interaction coordinating projects and resolving issues
  • Excellent consultative and communication skills
  • Working knowledge of LMS  and/ or SAAS applications
  • Strong communication skills, both written and verbal
  • Ability to work effectively in a fast paced environment
  • Strong Interpersonal and Leadership skills
  • College degree and relevant experience with applicable technical training
  • Travel As needed, not expected to be more than 20%

 

Success Qualities:

Adaptable and Agile. Responds quickly to the changing needs of the business and is resilient in the face of setbacks or adversity.

Confident & Audacious Achiever.  Champions breakthrough initiatives and holds him/herself and others accountable for delivering.  Enjoys working hard; is action-oriented and full of energy for the things he/she sees as challenging; not fearful of acting without over-analysis.

Entrepreneurial Spirit with Learner’s Mindset.  Is uncomfortable with simply maintaining "status quo" and is intellectually curious and demanding of excellence and continuous improvement.

Committed to our Collective Purpose.  Leverages cross functional collaboration to solve complex business issues and drive greater results.

Authentic & Customer Centric.  Never compromises integrity to achieve results while constantly being mindful of creating a positive customer experience both internally and externally.  Adheres to an uncompromising set of core values and beliefs during both good and bad times; practices what he/she preaches.  Acts with the highest standards of conduct and is seen as a direct, truthful individual.

Thank you for taking the time to learn more about us. 
If this opportunity intrigues you, we'd love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies.  All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature.  No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

 

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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law