The Call Center Agent staff will be responsible to conduct phone calls to JEVS participants.  These calls will be mostly outbound calls in order to complete programs surveys.  The Call Center Agent will be responsible to track all calls in the provided database and will also complete all surveys.  Great attitude and positive personality are a must for this role.    

Responsibilities:

• Demonstrate excellent customer service skills through active listening, verifying instructions, and asking questions to clarify understanding of a new or complex assignment and seeking additional clarification as needed.
• Responsible for completing outbound calls to various stakeholders as assigned. 

·         Provide Call Center Manager with real-time notification of calls needing escalation.

·         Responsible for recording all calls and uploading recordings at the end of each shift.

·         Ability to communicate well both verbally and in writing.

• Must be coachable and willing to receive feedback in a constructive manner.

·         Work well with the call center team members.

·         Must be self-directed and able to work independently, demonstrate good problem-solving and critical thinking skills.

·         Perform other duties as assigned.