Job Description 

Client Experience Concierge 

JOB SUMMARY 

The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop off/pick up and visitation times.  

RESPONSIBILITIES & DUTIES 

• Focus on the guest experience for each client during any times that they are present in the hospital lobby, exam room area or visiting their hospitalized pet 

• Work closely with the Care Navigation Team to ensure a stream-lined, well-organized and comfortable experience for each client and their pet 

• Facilitate hospital teams ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication including updates and information flow through the appropriate channels 

• Be the friendly and professional face of the Arista hospital 

• Maintain clean and comfortable lobby & exam room environment 

QUALIFICATIONS  

• Comfort in hospital clinical environment required; Experience in veterinary general practice and specialty/ ER veterinary medicine preferred 

• Customer service experience required 

• Ability to multitask and prioritize during busy times 

• Ability to kindly and compassionately communicate with clients during times of stress and to defuse tension by seeking appropriate support as needed 

• Clear and friendly communication skills for direct, telephone, and texting with veterinary clinical staff 

• Commitment to customer service, high quality care and excellence 

Compensation  

• Competitive hourly pay; part time and full time opportunities 

• Benefits dependent on hours worked