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Client Experience Concierge

Raleigh-Durham (Raleigh-Durham, NC)

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Job Description About the Role 

The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop-off, pick-up, and visitation times.  

Why You Will Love Working for Arista 

Every pet is unique, and so is our approach at Arista. We are revolutionizing advanced pet care through seamless navigation and support that benefits pets, pet owners, and veterinary professionals.  

At Arista, we believe exceptional care starts with the people who provide it, and we are committed to providing a collaborative workplace where people feel valued, empowered, and inspired to grow.   

Responsibilities Key to Your Success 

• Focus on the guest experience for each client during any time that they are present in the hospital lobby, exam room area, or visiting their hospitalized pet 
• Work closely with the Care Navigation Team to ensure a streamlined, well-organized, and comfortable experience for each client and their pet 
• Facilitate hospital teams’ ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication, including updates and information flow through the appropriate channels 
• Be the friendly and professional face of the Arista hospital 
• Maintain a clean and comfortable lobby & exam room environment 
• Demonstrate and uphold Arista's Core Values and Hospital Mission 
• Demonstrate professionalism and compassion toward patients, clients, and colleagues, especially during stressful situations 
• Maintain confidentiality of patients, clients, colleagues, and business information 
• Comply with all applicable federal, state, local, professional licensure, safety, controlled substance, and hospital policy and requirements 

What You’ll Bring to the Team 

Qualifications & Skills 

• Comfort in hospital clinical environment required; Experience in veterinary general practice and specialty/emergency veterinary medicine preferred 
• Customer service experience required 
• Commitment to exceptional customer service, high-quality care, and overall excellence 
• Ability to multitask and prioritize during busy times 
• Ability to kindly and compassionately communicate with clients during times of stress 
• Ability to calmly and professionally defuse tension and recognize when to seek appropriate support as needed 
• Clear and friendly verbal and written communication skills (in-person, telephone, texting, etc.)

 

Skills & Requirements • Full-Time, In-Person Position 
• Ability to work nights, weekends, holidays, and on-call shifts as needed 
• Ability to lift up to 20 lbs 
• Frequent standing, bending, walking, lifting, carrying, and reaching 
• Ability to work effectively in environments with noise, animal odors, and other sensory stimuli 
• Ability to meet any position-specific screening requirements 
• Must be at least 18 years of age at time of hire  Qualifications