Position Summary

The VIP/Hospitality Manager is responsible for the strategic planning, development, execution, and continuous improvement of all VIP and Hospitality operations within the Loew’s Jersey Theatre. This role ensures that every performance and event delivers a seamless, safe and exceptional experience, while maintaining operational efficiency through the venue.

Working in close partnership with the General Manager, Production Manager and venue leadership team, the VIP/Hospitality Manager works with multiple operational departments, coordinates with event partners and services vendors, and leads event-day execution for a high-volume programming schedule. The ideal candidate brings strong operational leadership, a deep understanding of customer service in a live event environment, and a commitment to delivering best-in-class hospitality in a fast-paced venue setting.

Key Responsibilities

• Provide day-to-day oversight of all VIP and hospitality operations for concerts, theatrical performances, and special events, reflecting industry standards for venue operations management
• Manage the advance and event-day operational planning to ensure efficient coordination with hospitality stakeholders, both front and back-of-house.
• Coordinate the development, planning, and execution of efforts to establish a VIP program within the venue, acting as a touchpoint to prospective participants and members
• Oversee day‑to‑day venue readiness, ensuring all VIP and hospitality areas are clean, safe, and prepared for each event.
• Serve as the primary operational liaison with key third-party partners including patron attended VIP programs
• Collaborate closely with security, production, ticketing, programming and event management teams to ensure unified seamless event planning and execution
• Establish and maintain high standards for guest experience, safety, and operational excellence throughout the venue
• Monitor and improve operational procedures, staffing models, and service delivery to support a high-volume event calendar
• Address guest issues and operational challenges in real time while maintaining a positive and welcoming environment
• Build and maintain strong relationships with vendors, contractors, and community partners to support venue operations.
• Other duties as assigned
• This position reports to the venue General Manager

Qualifications

• 1–3+ years of venue experience, preferably in a major theatre, concert venue, arena, or performing arts facility
• Proven experience in coordinating your role within a in high-attendance live event environment
• Demonstrated ability coordinating with multiple departments and large event staff teams
• Strong operational planning, organizational, and decision-making skills
• Excellent communication and interpersonal skills with the ability to work effectively across departments and with external partners
• Proficiency in computer skills including Microsoft Word, Excel and Outlook
• Experience coordinating with third-party service providers in a live entertainment setting preferred

Working Conditions

• Travel Requirements: May travel up to 5% during the year
• Physical Demands: Must be able to lift up to 50lbs
• Work Environment: This position requires work to be performed onsite at the theatre in Jersey City, NJ and/or the Prudential Center/New Jersey Devils offices in Newark, NJ. Attendance at events taking place in the theatre or meetings offsite, including but not limited to weekends and/or holidays may be required as an essential job function.
• Ability to work evenings, weekends, and holidays based on a dynamic event schedule

Compensation and Benefits

The pay range for this position at commencement of employment is expected to be between $60,000 and $70,000/year. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

The benefits package for the position may include the following, subject to the terms of the then in-effect Company policies, plan documents and other eligibility criteria:

• Medical/Dental/Vision/Flexible Spending Accounts (all LGBT friendly)
• Pretax Transportation Benefit
• Generous parental leave policies
• 401K (100% up to 5% is matched, after 1 year of service)
• Unlimited Paid Time Off 
• 13 Paid Holidays 
• Other League & Partner Discounts

Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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