Position Summary

The Box Office Representative assists guests at live events by selling and collecting admission tickets and passes, assisting guests in finding seats, searching for lost articles, and directing guests to venue facilities. This role provides welcoming, accurate, and guest-focused service at the Loew’s Jersey Theatre under the direction of box office leadership.

Key Responsibilities

• Sell and collect admission tickets and passes from patrons at events.
• Greet guests attending events who come to the box office.
• Examine tickets or passes to verify authenticity using approved ticketing systems and criteria such as the event, date, and credential type.
• Provide assistance for guests with accessibility needs both prior to and on the day of the show, including assisting guests who use wheelchairs in accordance with venue procedures.
• Know the layout of the venue and direct guests to restrooms, concession stands, and designated seats or sections.
• Identify potentially fraudulent tickets or credentials, escalate concerns to box office leadership, and educate guests on authorized ticket purchasing channels.
• Help resolve seating disputes and other guest concerns, escalating issues to management as needed.
• Assist guests in finding seats, lighting the way with flashlights when necessary.
• Assist guests with lost articles and direct them to the venue’s lost-and-found process.
• Participate in the venue’s sustainability efforts, including conserving resources, preventing waste, sorting waste, collecting recycling, and educating guests about these efforts.
• Partner with fellow team members at the end of the show to close the venue, including collecting recyclables and properly storing event equipment as assigned.
• Maintain order, follow safety rules, and report safety concerns to management.
• Guide guests to the closest appropriate exits and provide instructions or assistance during emergencies in accordance with venue procedures.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Familiarity with Microsoft Office Suite.
• Strong attention to detail, quality, and accuracy.
• Strong relationship-building and communication skills.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills.

Working Conditions

• Onsite work required at the Loew’s Jersey Theatre (Jersey City, NJ).
• Part-time hours vary based on the event schedule and box office operating needs.
• Must be available for nights, weekends, and holidays per event schedule.
• Must be able to lift up to 25 lbs.
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Compensation & Benefits

Hourly pay range at hire: $21.75 per hour. This position is eligible for overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

This position will be an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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