Manager, Business Enablement

Manager, Business Enablement

Position Overview

The Manager, Business Enablement is a hands-on, cross-functional business partner who translates organizational priorities and operational needs into practical solutions, improved processes, clear business requirements, and coordinated implementation plans.

Operating within the Organizational Alignment function, this role connects Operations, business stakeholders, technology teams, and support functions to improve how work gets done and enable consistent execution across field and support-office teams. The Manager combines business analysis, process improvement, organizational readiness, SharePoint and digital enablement expertise, and initiative leadership to help move work effectively from business need through implementation and sustainment.

This is an individual-contributor Manager role that independently leads assigned business enablement initiatives and cross-functional workstreams. The Manager works through influence rather than authority, brings structure to ambiguous business problems, develops practical recommendations, drives execution, and escalates material decisions, risks, or resource needs as appropriate.

Key Responsibilities

Business Analysis & Requirements Management

• Partner with Operations and support-office stakeholders to identify business needs, clarify problems, define measurable outcomes, and establish clear ownership and decision requirements.
• Lead discovery and requirements-gathering activities, including stakeholder interviews, workshops, working sessions, and process reviews.
• Elicit, analyze, document, validate, and manage business, functional, process, and user requirements using appropriate artifacts such as business requirements documents, user stories, use cases, acceptance criteria, and process flows.
• Translate business and operational needs into clear requirements, recommendations, decision points, and execution steps.
• Identify gaps, conflicting requirements, dependencies, and prioritization needs and facilitate resolution with appropriate stakeholders.
• Serve as a bridge between business and technology teams to ensure proposed solutions are practical, usable, and aligned with operational needs and intended outcomes.

Process Mapping & Continuous Improvement

• Lead documentation and analysis of current-state and future-state operational, support-office, and cross-functional processes using process maps, workflows, swim lane diagrams, and other appropriate methods.
• Identify root causes, bottlenecks, duplication, handoff issues, risks, and opportunities to simplify or improve execution.
• Lead process-improvement discussions, root-cause analysis, solution design, and implementation planning.
• Design practical future-state processes that clarify roles, responsibilities, handoffs, decision points, and expected outcomes.
• Recommend process standardization, workflow improvements, and appropriate automation opportunities.
• Evaluate proposed solutions for operational feasibility, usability, scalability, field impact, and unintended consequences.
• Partner with Policy and Documentation Governance to ensure approved processes are appropriately documented, governed, and maintained.

SharePoint & Digital Enablement

• Create, configure, manage, and continuously improve SharePoint sites, pages, lists, libraries, and resource hubs that support business and organizational priorities.
• Design intuitive information architecture, navigation, content structures, and digital resources that make information easy to locate, understand, and use.
• Develop practical digital solutions using SharePoint, Microsoft 365, Power Automate, and other appropriate tools to improve workflows, collaboration, implementation, and information access.
• Partner with content, technology, and governance owners to ensure digital resources are accurate, current, accessible, user-friendly, and aligned with established requirements.
• Use employee feedback and available usage data to improve digital resources, workflows, searchability, and overall user experience.

Business Readiness & Implementation

• Lead business-readiness, impact, stakeholder, and gap assessments for new processes, systems, tools, and business initiatives.
• Identify affected audiences, operational impacts, risks, dependencies, readiness requirements, and potential implementation barriers.
• Develop and coordinate implementation and readiness plans that define required activities, tools, communications, training needs, support, milestones, ownership, and success measures.
• Assess field and organizational capacity and identify risks associated with timing, sequencing, competing priorities, or operational constraints.
• Coordinate with Internal Communications, training, Operations, Policy and Documentation Governance, Change Agility, technology, and other functional partners to ensure implementation needs are addressed.
• Establish mechanisms to gather field and end-user feedback and monitor adoption and implementation effectiveness.
• Ensure transition to ongoing business ownership is clearly defined, including responsibilities, resources, measures, and sustainment routines.

Initiative & Workstream Leadership

• Independently lead assigned business enablement initiatives, process-improvement efforts, and cross-functional workstreams from discovery through implementation and sustainment.
• Establish clear scope, objectives, deliverables, ownership, dependencies, decision points, and success measures.
• Coordinate cross-functional activities, monitor risks and dependencies, and maintain accountability for agreed deliverables and timelines.
• Coordinate business testing, validation, launch readiness, implementation, issue resolution, and post-implementation follow-up.
• Provide concise status updates, recommendations, and decision requests to initiative sponsors and leadership.
• Escalate material risks, resource conflicts, or decisions requiring leadership direction.

Measurement, Insights & Outcomes

• Define appropriate business, process, implementation, adoption, SharePoint, and operational success measures.
• Analyze qualitative and quantitative information to identify trends, risks, execution gaps, and opportunities for improvement.
• Develop dashboards, initiative updates, executive summaries, presentations, and actionable recommendations.
• Monitor initiative outcomes against approved objectives and success measures.
• Lead post-implementation reviews and recommend corrective or improvement actions when expected outcomes are not achieved.
• Capture lessons learned and incorporate them into future processes, tools, implementation practices, and operating routines.

Success Outcomes

Success in this role will be demonstrated by:

• Clear, validated business requirements that support informed decisions, effective solutions, and reduced rework.
• Well-designed, standardized processes that address root causes, reduce friction, and improve execution.
• Effective SharePoint and Microsoft 365 solutions that improve information access, workflows, collaboration, and employee experience.
• Practical readiness and implementation plans that prepare affected teams for change while considering operational capacity and competing priorities.
• Successful execution of assigned business enablement initiatives and workstreams against agreed objectives and success measures.
• Effective transition of implemented solutions into sustainable business ownership and operating routines.
• Measurable improvements in process effectiveness, usability, adoption, or operational execution.

Qualifications

Education

• Bachelor’s degree in business, operations, information systems, organizational development, communications, or a related field; equivalent combination of education and relevant experience considered.

Certifications

• Lean Six Sigma Yellow Belt, Green Belt, or comparable process-improvement certification preferred.
• Demonstrated experience applying Lean, Six Sigma, or similar continuous-improvement methodologies is a plus.

Experience

• 5+ years of progressive experience in business analysis, process improvement, business enablement, organizational readiness, implementation, or a related discipline.
• Demonstrated experience independently leading cross-functional initiatives, process-improvement efforts, or complex workstreams from discovery through implementation.
• Hands-on experience with SharePoint and Microsoft 365, including site management, information architecture, content structures, and workflow solutions.
• Demonstrated experience developing process maps, business requirements, implementation plans, and readiness materials and facilitating cross-functional discovery, problem-solving, and solution-design sessions.
• Experience translating business needs into practical technology or workflow solutions in partnership with technical teams.
• Experience working in matrixed, field-based, multi-site, or operationally complex environments and influencing outcomes without direct authority is strongly preferred.

Skills & Capabilities

• Strong business analysis, requirements gathering, process mapping, root-cause analysis, problem-solving, and solution-design capabilities.
• Advanced proficiency with Microsoft SharePoint and Microsoft 365; experience with Power Automate or similar workflow-automation tools strongly preferred. Power BI experience is a plus.
• Ability to translate complex business, process, and technology information into practical requirements, recommendations, resources, and actions.
• Strong facilitation, stakeholder-management, communication, and cross-functional leadership skills.
• Strong workstream-management capabilities, including planning, prioritization, risk and dependency management, and disciplined follow-through.
• Ability to analyze qualitative and quantitative information and translate findings into actionable recommendations.
• Sound judgment, organization, and execution discipline, with the ability to manage multiple priorities and recognize when leadership escalation is required.

Work Environment & Travel

• This role operates in a collaborative office/hybrid environment and partners regularly with field and support-office teams.
• Travel up to 20% may be required to support field engagement, process discovery, implementation activities, business initiatives, and other organizational priorities.

Working Style

• Collaborative, service-minded, and comfortable working across functions and organizational levels.
• Curious, analytical, and practical in solving business problems and improving execution.
• Proactive and comfortable creating structure and ownership within ambiguous situations.
• Field-focused and attentive to operational capacity, usability, employee experience, and unintended impacts.
• Adaptable and able to balance speed, quality, governance, and practical business needs while influencing without direct authority.

Core Competencies

• Business Analysis & Requirements Management
• Process Mapping & Continuous Improvement
• Solution Design & Business Problem Solving
• SharePoint & Digital Enablement
• Business Readiness & Implementation
• Initiative & Workstream Leadership
• Stakeholder Alignment & Cross-Functional Influence
• Data Analysis & Decision Support
• Measurement, Insights & Outcomes

Reporting Relationships

Reports to: Director, Organizational Alignment
Direct Reports: None currently. As the Organizational Alignment function evolves, the role's scope and supporting team structure may change based on business needs.

Equal Opportunity & Accommodations

Busy Bees is committed to providing equal employment opportunities and an inclusive workplace. Reasonable accommodations are available for qualified individuals with disabilities throughout the recruitment process and employment, in accordance with applicable law.