We are seeking a Commercial Property & Casualty Quality Assurance Analyst to join our team. In this role, you will participate in executing the quality review strategy with a focus on portfolio analysis across Non-Profit Human Services and Programs. Working collaboratively, you will review targeted and random underwriting files to highlight strengths and uncover opportunities for improvement.
As a key partner to underwriting leadership, you will help design and implement training strategies that enhance underwriter performance and support continuous improvement. You will also collaborate closely with underwriters and management to identify process efficiencies, performance enhancements, and contribute to departmental projects as needed.
Success in this position requires adaptability in a dynamic business environment, sound judgment, and the ability to balance strategic goals with day-to-day execution. The ideal candidate brings curiosity, creativity, and initiative to deliver meaningful insights and support underwriting excellence.
Responsibilities:
- Performs portfolio quality reviews in Commercial Niches and Programs. Ensuring policies and books of business meet the standards for policy issuance accuracy with proper limits, coverage forms, rating algorithms, evidence of underwriter curiosity, and overall compliance in order to deliver an outstanding and accurate product to our customers.
- Completes executive summaries and various reports to underwriting management including presentations with senior leaders.
- Collaborates with management to identify inefficiencies in process, operations or employee performance and recommends additional training opportunities to bridge gap in performance.
- Works collaboratively with other business areas to incorporate other relevant topics into the training curriculum.
- Provides advice and fields questions from underwriters on processes and procedures as well as unique situations, proper risk selection and underwriting guidelines.
- Provides input to the training curriculum for existing staff on new procedures, risk selection, pricing, marketplace intelligence.
- Participates in commercial underwriting/project initiatives and often the QA subject matter expert.
- All other duties as assigned.
