Clinic Success Manager - Charleston Area #724379 Charleston Area Offices

Founded in 1997, Charleston ENT & Allergy has rapidly grown into South Carolina’s largest private ear, nose, throat, and allergy practice. From our award-winning physicians and audiologists, to our caring support staff and administrators, Charleston ENT & Allergy owes its success to the talents and energies of our most valuable resource —
our people.

Charleston ENT & Allergy offers competitive compensation, profit sharing, generous paid time off, seven paid holidays, and 401(k). Full time employees are offered benefits including Medical, Dental, Vision, LTD & STD Insurance, Basic & Voluntary Life, and other practice-specific perks are available after a waiting period.

With 17 offices located in Charleston, Berkeley, Beaufort, Colleton, Dorchester, Lexington, Orangeburg, and Richland counties, Charleston ENT & Allergy employs over 300 outstanding professionals. Please see our current open positions below. We are always on the lookout for top talent, and we look forward to meeting you!

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Clinic Success Manager - Charleston Area

Charleston Area Offices | Management | Clinic

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Job Description

Charleston ENT & Allergy is a people-first organization driven by intellectual curiosity, collaboration, and a deep passion for exceptional patient care. We lead with compassion, clarity, and purpose — and we’re looking for a Clinic Success Manager who wants to grow with us and help shape the future of our clinics.

This role is ideal for someone who loves developing people, improving systems, and creating an environment where both patients and staff thrive.

As a Clinic Success Manager, your impact is defined across five key areas:

Outstanding Patient Care
You champion excellent service and high-quality care by supporting consistent workflows, encouraging accountability, and always looking for ways to improve how we serve our patients.

Staff Growth and Development
You believe people are developed, not managed. You coach, mentor, and support team members through feedback, performance improvement, and professional growth.

Team Collaboration
You act as a bridge between staff, providers, and leadership. You work alongside the front office team, support back office staff, and partner with providers to keep clinic operations running smoothly.

Personal and Professional Growth
You are committed to learning and to sharing what you learn. You bring curiosity, creativity, and humility, and you encourage those same qualities in others.

Flexibility and Process Improvement
You thrive in a fast-changing healthcare environment. You help implement new workflows and technologies while maintaining consistency, quality, and operational integrity across multiple locations.

Qualifications

Proven ability to create and sustain a positive, professional, and engaged workplace
Comfort adapting in a fast-paced and sometimes unpredictable environment
Passion for collaboration, teamwork, and shared success
Strong communication and leadership skills
Experience with Microsoft tools (Word, Excel, SharePoint, PowerPoint, Teams); experience with NextGen EMR, LeadingReach, or Rhinogram is a plus
Background in customer service or direct patient care with leadership responsibility

You will be part of a mission-driven team that values people, encourages innovation, and supports both personal and professional growth. We believe great care starts with a great culture, and we invest in the leaders who help create it.

If you are energized by developing people, improving systems, and making a meaningful impact in healthcare, we would love to meet you.

Skills & Requirements Qualifications