Menards Store Support is looking for Part-Time Call Center Team Members!
The Call Center Team Member provides excellent service to our Guests who contact the supported stores with inquiries into Menards products and/or services. This includes handling incoming contacts (e.g. phone & email). The Call Center Team Member supports sales by explaining products and services, providing pricing information, answering Guest questions, and closing sales. This position is in a fast paced call center environment. The Call Center is open during regular store business hours with nights and weekend shifts required. Flexible shift are available!
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Answer incoming phone calls and emails in a timely, polite manner.
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Answer Guest and Team Member questions on product, pricing, deliveries, scheduling, calling off, etc.
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Run transactions through the website for sales, special orders, etc.
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Ability to acquire knowledge pertaining to the home improvement, remodel, and new construction industries through Menard In Home Training and other information sources.
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Ability to communicate well both verbally and written
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Knowledge of basic office equipment such as fax machine, copier, printer, and computers
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Ability to multi task, stay on task, and be self motivated to improve performance
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Ability to learn product knowledge quickly
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Good listening skills
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Minimum of 1 year customer service or sales experience is preferred
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Night and every-other weekend availability
- Relocation to Eau Claire, WI required
APPLY ONLINE AT MENARDS.COM/CAREERS!
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