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Infrastructure Platforms Administration Support Analyst

EAU CLAIRE, WI - Corporate Office | Full Time | Information Systems
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Job Description

The Infrastructure Platforms Administration Support Analyst will be actively engaged in the support and administration of Menard, Inc. Enterprise platforms administration infrastructure.  As a team member in the IS Infrastructure department you will assist in troubleshooting, repairing, and monitoring of Menard, Inc. application platforms that support the operations of the company on a daily basis. The position will be responsible for supporting servers and storage in corporate, distribution, manufacturing, and retail locations.

  • Handle day-to-day support of Linux and Windows servers, NAS file shares, and SAN storage systems
  • Identify, troubleshoot, resolve, and document server and storage problems discovered by monitoring tools
  • Identify problem trends proactively and recommend improvements
  • Monitor server and storage uptime, capacity, and performance
  • Effectively communicate with other corporate staff through email, chat, phone, and ticketing systems
  • Recommend improvements for systems and data security
Skills & Requirements
  • Bachelor or Associate Degree in Information Technology, Networking, Computer Science, or equivalent major OR equivalent professional experience
  • Required Skills:
    • Object-oriented analysis
    • Customer service, organizational, verbal, and written communication skills
    • Troubleshooting and analytical skills for problem determination and resolution
  • Ability to:
    • Remain calm and courteous in demanding situations
    • Successfully negotiate with vendors to provide service to the corporation
    • Manage multiple priorities
    • Work independently, as well as collaboratively
  • Basic experience or training in supporting server environments, maximizing server uptime, and maintaining server performance
  • Must be able to work in a secure production-computing environment
  • Proficiency with:
    • Handling support tickets per SLA standards. SLA standards set ticket priorities and expected response times for IS teams to resolve the reported issues.
    • Troubleshooting Incoming System Generated Emails
    • Server hardware support and coordination with 3rd party vendors
    • Checking Commvault Enterprise backups daily
    • Zabbix Maintenance – Device logging/monitor management
    • Patching Coordination
    • Server Permission requests for Windows and Unix servers
    • File restores
    • SAN/Fiber monitoring
    • SUSE and RHEL Manager systems monitoring
    • Documentation of server, storage, and SAN infrastructure
    • Must be able to work in a secure production-computing environment
  • Must work within designated normal office hours - Monday-Friday, 40 hours/week - at the Corporate Office in Eau Claire, WI
  • Candidates must be eligible to work in the United States, presently and in the future, without sponsorship


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