Under the direction of the Manager of Distribution Center and Manufacturing Computer Support, provides exceptional technical support and enhancements to Menard, Inc. as part of the Computer Hardware Support team.  Installs, modifies, and makes minor repairs to company computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.

PRIMARY RESPONSIBILITIES:

• Willingness to learn new software
• Willingness to learn new computer skills
• Must have working knowledge of computers and their operating systems
• Understand mobile technologies and equipment such as smartphones and tablets
• Configure and install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives

• Load specified software packages, such as operating systems, word processing, or spreadsheet programs into computer
• Ensure consistent implementation of processes including:
• Installation of new or replacement equipment
• De-installation of existing equipment
• Initial testing processes for boot-up and image load

• Enter commands and observe system functions to verify correct system operation
• Perform generic and basic tests on connectivity and application launches
• Respond to Team Member inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
• Instruct users in use of equipment, software, and manuals
• Recommend or perform remedial actions to correct problems and documents issues
• Coordinate activities with support desk, network services, or other information systems groups
• Replace defective or inadequate software packages
• Perform quarterly preventive maintenance on all computer equipment at supported locations
• Develop and implement ways to continuously improve support locations
• Provide updates, status, and completion information to manager, and/or Team Members, via voicemail, email, or in-person communication
• Prepare paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits paperwork on a timely basis to department management
• Periodically travels to remote locations, as needed, to perform prescribed installations or maintenance on assigned equipment.
• Remote locations include, but are not limited to, Menards stores within a 2 hour drive from the Iron Ridge DC site.
• Routinely works aloft on ladders with hand tools and test sets
• Conduct routine inventory, warehouse, shipping, and receiving duties
• Follow established company policies regarding the safekeeping and security of equipment under repair

The ideal candidate will have the following skills and abilities:

• A Two Year Technical Degree or service experience in Computer Hardware, Computer Networking, Management Information Systems, Computer Repair, Computer Science, Information Technology Management
• Minimum of 2 years related experience including:

Installation, Repair, Upgrading, and Troubleshooting computer equipment

• Must have experience with computer hardware installation and troubleshooting for PCs, peripherals, and servers
• Experience with mobile technology such as smartphones and tablets a plus
• Strong working knowledge of Android, Windows 7, and Windows 10
• Knowledge of Virtual Operating Systems
• Proficiency with MS Office (Word, Excel, and Outlook)
• Network / Client-Server experience preferred
• Any computer equipment manufacturer certifications are a plus
• A+, Network+, Security+ certification, etc.
• Willingness to learn
• Punctuality, reliability, honesty and consistency
• Ability to work effectively in a team environment and interact with many departments on all levels
• Strong attention to detail and accuracy
• Strong analytical skills
• Strong written and verbal communication skills
• Ability to work both independently and produce quality work
• Good customer service skills
• Good organizational skills
• Good task management skills

• Complete tasks as efficiently as possible

• Ability to work under pressure of deadlines
• Ability to manage multiple assignments and adjust to changing priorities
• Keep work areas clean and organized
• Ability to follow detailed written instructions
• Follow company established policies regarding the safekeeping and security of equipment under repair
• You must have a valid driver’s license and a good driving record.
• Must be available to work Monday through Friday
• Provide numbers (i.e. home phone / cell phone) for which you can be easily and quickly reachable
• Must carry a company provided cell phone during normal work hours.