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Customer Support Specialist

Cebu City, Philippines
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Job Description

Job Summary

Based on the teachings of Robert Kiyosaki, entrepreneur, investor, educator and author of revolutionary bestseller Rich Dad Poor Dad, Rich Dad Education offers best-in-class training, products and services designed to help our students take control of their financial futures, escape the rat race and join the financial elite on the fast track to success.

  • Outbound calls to students confirming attendance
  • Emailing students with venue and event information
  • Plan assigned event contact points in advance
  • Meet daily outbound interaction goals
  • Meet Key Performance Indicators (KPI)
  • Track event performance (i.e., Event Show Rate, Confirmation Rate)
  • Assist colleagues when needed
  • Handle inbound calls as needed

Why should you apply?

  • Competitive pay
  • Excellent growth and advancement opportunities
  • Excellent benefits (Medical/Dental/Vision, 401K, PTO)
  • Great Team environment
  • And much, much more

Job Type / Category

Call Center, Customer Service, Telemarketing


Company Profile

Founded in 1992, Rich Dad Education is a global company dedicated to providing quality financial education. With more than 150 employees and nearly 60 independent contractors worldwide, Rich Dad Education is committed to bringing the message of financial education to the people of the world. Our curriculum is designed to help people progress from beginner to educated investor.

Skills & Requirements

Required Education, Skills, and Qualifications

  • Customer Service Experience
  • Ability to work in a fast-paced environment
  • Ability to work with little supervision
  • Enthusiastic and Energetic
  • Responsible and Dependable
  • Ability to manage difficult customer situations and problem solve with patience
  • Ability to work one on one in a team environment
  • High School Diploma required
  • Required knowledge of Microsoft Office – Excel