Careers @ Advicent

Build the future. Own your future.

Advicent Solutions is the leading provider of software-as-a-service (SaaS) technology solutions for the financial services industry. Our products include Web-enabled marketing communications, needs-assessment and financial planning tools. More than 250,000 financial professionals, including dozens of the world’s largest financial institutions, use Advicent’s solutions to help them grow their business, create exit barriers and stay top of mind.

Our team is revolutionizing the financial planning industry. Come join us!

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Application Administrator

US-WI-Milwaukee
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Overview
Advicent is a financial technology (FinTech) company embarking on the next phase of our growth journey.  Through our innovative product capabilities and dedicated services we are able to help thousands of financial professionals and their clients understand and impact their financial future. Our mission? To one day enable everyone to achieve this same goal.
Position Purpose

As an Application Administrator at Advicent, you will install, administer, and support customer enterprise applications at client sites and hosted data centers. 

What you’re accountable for

·         Provide installation, configuration, and support for Advicent web based applications.

·         Work with customers and the development team to troubleshoot and resolve application issues.

·         Install, configure, tune, troubleshoot, and apply patches to data center components that host and support Advicent applications.

·         Maintain 99.9% availability of production platform systems and hosted web applications.

·         Provide off hours support, as needed, to support product updates, equipment upgrades, and technical issues.

·         Support the application upgrade process by testing upgrades, patches, and changes in a test environment and subsequently rolling the changes into the production environment.

·         Develop and enhance procedures for installing, configuring, and testing Advicent applications.

·         Troubleshoot issues in a multi-tiered web application environment.

·         Act as a point-of-contact to answer stakeholder and customer inquiries.

·         Work as a team member with other technical staff, to ensure smooth operation between systems and applications.

·         Assist the security team in maintaining and improving the security posture of the organization.

·         Assist in developing and enhancing the disaster recovery plan.

·         Perform other tasks and duties as needed/assigned.

·         Work with outside vendors and customers as needed.

What skills are required

1.     Bachelor’s Degree in a computer science, information technology, or a related technology discipline.

2.     Working knowledge of Windows Server operating systems and Microsoft internet information server.

3.   Must be self-directed with the ability to work with minimal oversight.

4.     Good interpersonal and communication skills.

5.     Ability to multi-task and remain productive in a service-driven and results oriented environment.

6.     Demonstrated organizational, analytical, and problem solving skills.

7.     Knowledge with software development processes is a plus.

8.     Cloud technology knowledge is a plus.

To be successful at Advicent, you will
  • Always seek a meaningful outcome and maintain a sense of urgency in everything you do.
  • Be continuously curious and have an ongoing desire to disrupt the status quo.
  • Take initiative and look to expand your role.
  • Always look for ways to contribute to the team and our success.
Benefits & Perks
  • Health, dental, vision, HSA/FSA, 401K employer match
  • 4 weeks PTO, 9 paid holidays, 8 hours paid volunteer time off
  • Free access to on-site fitness center, casual dress, President's Club incentive trip for top performers, free covered parking, free caffeine (coffee and soda), monthly volunteer opportunities, employer-sponsored engagement & wellness events
  • Tuition reimbursement, industry training opportunities