Careers @ Advicent

Build the future. Own your future.

Advicent Solutions is the leading provider of software-as-a-service (SaaS) technology solutions for the financial services industry. Our products include Web-enabled marketing communications, needs-assessment and financial planning tools. More than 250,000 financial professionals, including dozens of the world’s largest financial institutions, use Advicent’s solutions to help them grow their business, create exit barriers and stay top of mind.

Our team is revolutionizing the financial planning industry. Come join us!

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IT Support Specialist

US-WI-Milwaukee
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Overview
Advicent is a financial technology (FinTech) company embarking on the next phase of our growth journey.  Through our innovative product capabilities and dedicated services we are able to help thousands of financial professionals and their clients understand and impact their financial future. Our mission? To one day enable everyone to achieve this same goal.
Position Purpose

As an IT Support Specialist at Advicent, you will administer and support desktop, mobile, and network computing technology for the business, provide first level response for technology requests, and serve as a liaison between employees and technical escalation teams to resolve issues. 

What you’re accountable for

·         Install, configure, and administer desktop operating systems and applications. 

·         Monitor and respond quickly and effectively to support requests.

·         Maintain and document technical procedures and knowledge base items.

·         Troubleshoot desktop applications, hardware, network, and connectivity issues.

·         Support network and locally attached printers and peripherals.

·         Maintain inventory of all equipment, software, and software licenses.

·         Perform hardware and software upgrades as needed by the business.

·         Setup and manage computers, phones, Active Directory accounts and groups.

·         Use help desk ticketing system to track IT tasks and respond to end user’s requests.

·         Help system administrators support network applications and servers.

·         Administer basic functions of Microsoft Windows Server 2008/2012/2016.

·         Perform periodic technical audit functions for employee account provisioning.

·         Perform other tasks and projects as needed/assigned.

·         Maintain confidentiality with regard to the information being processed, stored, or accessed.

·         Assist the security team in maintaining and improving the security posture of the organization.

·         Perform your job in such a manner that other employees will consider it a pleasure and privilege work with you.

What skills are required

·         A 2 or 4-year college degree in information systems, computer science, or equivalent work experience.

·         1 year of work experience in installing and supporting a Microsoft desktop environment.

·         Friendly demeanor and strong communication skills.

·         Possess the ability to work in a team environment.

·         Can demonstrate high-level organizational skills and problem solving.

·         Have an understanding of desktop technologies and network design.

·         Understand workstation provisioning and deployment technologies.

·         Know how virtualization technologies operate in a data center.

·         Professional certifications are considered an advantage.

·         Able to handle and prioritize multiple requests.

To be successful at Advicent, you will
  • Always seek a meaningful outcome and maintain a sense of urgency in everything you do.
  • Be continuously curious and have an ongoing desire to disrupt the status quo.
  • Take initiative and look to expand your role.
  • Always look for ways to contribute to the team and our success.
Benefits & Perks
  • Health, dental, vision, HSA/FSA, 401K employer match
  • 4 weeks PTO, 9 paid holidays, 8 hours paid volunteer time off
  • Free access to on-site fitness center, casual dress, President's Club incentive trip for top performers, free covered parking, free caffeine (coffee and soda), monthly volunteer opportunities, employer-sponsored engagement & wellness events
  • Tuition reimbursement, industry training opportunities