JOB DESCRIPTION:
The Clinical Specialist position will promote and support the client during ENT surgical procedures. This is a PRN/1099 role. The Clinical Specialist will do on-site support of the client’s devices during the surgical procedures within major US hospitals having close interaction with surgeons. Additionally, the Clinical Specialist is responsible for any follow-up, device support, troubleshooting, customer service and education as required.
*Position based out of Boston, MA and occasionally in other US regions. Must be able to travel, including overnights if necessary.
RESPONSIBILITIES:
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Provide technical support to surgeons and OR staff before, during and after cases
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Interact one-on-one with leading surgeons and hospital stakeholders in key accounts
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Train surgeons and staff on the product, in-person and remote
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Collect and report data from surgical cases – written, oral and procedures videos
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Develop training protocols and best practices, as well as educational materials
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Support publication of white papers, scientific presentations, and marketing materials
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Provide remote and on-site troubleshooting support to clients
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National case support / travel as needed
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Fulfill quarterly objectives / activities