Clinical Specialist - Midwest

JOB DESCRIPTION:

The Clinical Specialist position will promote and support the client during ENT surgical procedures. This is a PRN/1099 role. The Clinical Specialist will do on-site support of the client’s devices during the surgical procedures within major US hospitals having close interaction with surgeons. Additionally, the Clinical Specialist is responsible for any follow-up, device support, troubleshooting, customer service and education as required.

*Position based out of greater Chicago area, Indianapolis or Cincinnati with potential travel to Boston, MA and/or occasional travel in other US regions. Must be able to travel, including overnights if necessary.

RESPONSIBILITIES:

• Provide technical support to surgeons and OR staff before, during and after cases
• Interact one-on-one with leading surgeons and hospital stakeholders in key accounts
• Train surgeons and staff on the product, in-person and remote
• Collect and report data from surgical cases – written, oral and procedures videos
• Develop training protocols and best practices, as well as educational materials
• Support publication of white papers, scientific presentations, and marketing materials
• Provide remote and on-site troubleshooting support to clients
• National case support / travel as needed
• Fulfill quarterly objectives / activities

QUALIFICATIONS & REQUIREMENTS:

• Minimum 2 years working in the Operating Room – Required
• Clinical experience in ENT or Otolaryngology – highly desired
• Bachelor’s Degree –  Required, Sciences or Medical degree preferred
• Ability to be on time and prepared for each case deployed
• Strong relationship and consultative selling skills
• Strong interpersonal and customer service skills
• Strong analytical, oral, and written communication skills
• High attention for detail and excellent follow through
• Demonstrate effective time management skills and administrative capabilities
• Ability to adapt and willingness to change
• Personifies client’s mission, vision and values
• Proficient in Microsoft Office applications including Word, Excel and Power Point
• Position will support cases mainly in the Midwestern US region, and occasionally in other US regions, as required
• Required travel of 50%-75% by automobile, plane or other forms of transportation; 30% overnight
• Must have valid driver's license and active vehicle insurance policy
• Willingness to work a flexible schedule and overnight when needed
• While performing the duties of this job, CS is regularly required to sit, stand, walk, talk, and hear; up to 8 hours per day.
• Must be able to pay for expenses and submit receipts for reimbursement since travel is required.