View All Jobs

Mortgage Loss Mitigation Specialist

  • Apply
Job Description



The Loss Mitigation Specialist is the Single Point of Contact (SPOC) for all borrowers experiencing a financial hardship, or imminent default, with making their monthly mortgage payments.  The Loss Mitigation Specialist’s main responsibility is to assist borrowers with viable solutions in curing their delinquency and/or avoiding foreclosure by identifying the appropriate Investor’s (FHA, VA, USDA, MPF, Fannie, Freddie and Private) eligible retention and disposition options; thereby, mitigating financial losses for investors, in a timely, accurate and compliant manner. The Loss Mitigation Specialist is responsible for all phases of the loss mitigation process from start to finish.

Primary Responsibilities

  • Handle incoming and outgoing calls with borrowers.
  • Sending of Loss Mitigation Packages along with statutory notices and investor specific letters and calls, as required.
  • Review receipt of Loss Mitigation Package, along with all supporting financial statements, to verify all required investor documentation is complete. If incomplete, communication to borrower for missing documents and/or conditions.
  • Perform verifications of income.
  • Calculate debt-to-income.
  • Verify hardship as well as occupancy status.
  • Assess and analyze financial documents to determine borrowers’ eligibility of specific loss mitigation options based on investor guidelines (e.g. loan modifications, repayment plans, forbearance plans and short sales).
  • Ability to prepare formal documents (e.g. loan modifications, repayment plans, TPP letters) to complete the loss mitigation option.
  • Complete loan servicing system and default management system events and tasks in a timely and efficient manner.
  • Establish positive working relationships and lines of communication with appropriate business partners and third parties (e.g. internal departments, investors, outsource vendors).
  • Generate and maintain reports on the loss mitigation portfolio for investors and management.
  • Ability to meet critical deadlines regarding solicitations, financial reviews, correspondence, etc. and achieving departmental goals while maintaining accuracy and quality of product.
  • Maintain strict adherence to company policies and procedures, investor guidelines, and State and Federal laws and regulations.
  • Perform other duties as required and/or assigned.

Sunflower Bank employees enjoy outstanding benefits...including 401(k) plan, health/dental insurance, tuition reimbursement, paid time off, paid holidays, and more.  Competitive wages plus excellent benefits!


If you qualify, please apply online at  Come grow with us and assist our institution in providing leading edge financial solutions to our customers! 

You’ve never worked for any place like Sunflower Bank! 

EOE/AA: Minorities/Females/Disabled/Vets


Skills & Requirements

Education / Experience Required


  • Minimum of two (2) years of Loss Mitigation experience with strong knowledge of FHA, VA, Fannie and Freddie loss mitigation requirements.
  • Minimum of four (4) years in the default mortgage servicing industry.
  • Must possess strong knowledge of Investor Loss Mitigation Programs (e.g. FHA, VA, Fannie, Freddie) with USDA and MPF experience a plus.
  • Must possess fulfillment, underwriting, real estate and legal documentation knowledge.
  • Exceptional customer service and negotiation skills.
  • Must possess strong verbal, written, organizational and time management skills with attention to detail and accuracy.
  • Ability to solve complex problems independently.
  • Demonstrates sound judgment.
  • Experience/Knowledge with LSAMS and TEMPO preferred.
  • Must possess proficiency in Microsoft Excel and Word.
  • Bachelor’s Degree preferred.