Monday - Friday 8:45am - 5:00pm; rotating Saturday's 8:45am - 12:00pm.
Summary
This position serves as the “Customer Ambassador” for the bank with the overall purpose of providing quality and efficiency to customers who prefer face-to-face interaction with the bank. The Banking Specialist is a key member of our sales and service team.
Essential Job Duties
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Responsible for the expansion of existing customer relationships and the development of new business by proactively cross-selling a full range of products and services.
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Focuses on individual and department goals for revenue producing products for both sales and referrals to other departments.
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Thorough knowledge of all products and services and appropriate methods of presentation to the customer.
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Understands and utilizes the needs based sales process, including profiling customer needs and onboarding new customers to meet needs.
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Knowledge of Bank products and services and ability to sell products and services to the appropriate customer.
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Receives checks and cash for deposit/withdrawal, verifies amount, examine checks for endorsements, enter customers’ transactions into computer system and issue computer generated receipt according to Bank procedures.
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Performs a variety of additional teller transactions, including, but not limited to, loan payments, money orders, cashier’s checks, etc.
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Supports the company values with internal and external customers.
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Complies with all Bank policies/procedures and all applicable federal and state laws and regulations.
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Balances currency, coins and checks in cash drawer, ATM and night depository.