Guest Services Representative

Boston, MA (Hotel 140)

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Job Description

Our team is hard-working and motivated toward providing the best possible housing experience for our residents. Our reputation for customer service and quality workmanship is exemplary in the industry.

Hotel 140 located in the Back Bay area of Boston, MA is seeking for a friendly, guest-focused, outgoing individual to greet and assist guests and visitors as our full-time Guest Services Representative. The ideal candidate must be able to multi-task effectively and to work in a fast-paced, sometimes hectic environment.

The qualified, proactive candidate will be responsible for customer service, checking in/out guests, and responding to guests' requests. The candidate will also be responsible for accurate payments of cash and credit cards.

Your responsibilities
• Deliver friendly, engaging and professional service on a consistent basis.
• Maintain calm and courteous at all times.
• Maintain hotel standards while greeting guests, creating reservations and settling guests accounts.
• Assist with guests questions and needs in a professional, informative manner.
• Follow department policies, procedures and service standards.
• Follow all company safety policies.
• Other administrative duties as assigned.

Skills & Requirements

  • Previous hotel front desk experience required.
  • Must have a positive, friendly attitude.
  • Must be able to work with little supervision. Required to be able provide self direction for identifying and completing tasks.
  • Work hours must be flexible to allow for working weekdays, weekends, nights, and holidays.
  • Must be able to read / write / speak / understand and easily communicate in English with a positive tone of voice both in person and on the telephone.
  • Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion.
  • Must be able to stand, walk, and work on feet for extended periods of time.