Night Auditor

Boston, MA (Hotel 140)

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Job Description

Hotel 140 is seeking a friendly, guest-focused, outgoing individual to greet and assist guests and visitors as our Night Auditor/Guest Services Representative. The ideal candidate must be able to multi-task effectively and to work in a fast-paced, sometimes hectic environment.  The qualified, proactive candidate will be responsible for customer service, checking in/out guests, and responding to guests' requests. The candidate will also be responsible for accurate payments of cash and credit cards. Run the system day end close.

  • Deliver friendly, engaging and professional service on a consistent basis.
  • Maintain calm and courteous at all times.
  • Maintain hotel standards while greeting guests, creating reservations and settling guests accounts.
  • Assist with guests questions and needs in a professional, informative manner. Follow department policies, procedures and service standards.
  • Follow all company safety policies. 
  • Other administrative duties as assigned.

Skills & Requirements

  • Previous hotel experience required.
  • Must have a positive, friendly attitude.
  • Must be able to work with little supervision. Required to be able provide self-direction for identifying and completing tasks.
  • Work hours must be flexible to allow for working weekdays, weekends, nights, and holidays.
  • Must be able to read / write / speak / understand and easily communicate in English with a positive tone of voice both in person and on the telephone.
  • Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion.
  • Must be able to stand, walk, and work on feet for extended periods of time.