Yardi Support Specialist

Do you have an uncanny ability to take a complex task or problem and distill it down to a simple and elegant solution? If so, then you have what it takes to be successful as a Yardi Specialist in the I.T. Department at Maloney Properties. We are looking for a person with strong customer service, critical thinking, and analytical skills to support Yardi, our web-based, property management software. Come join us as we implement and support the technology used by our Property Management, Facilities, and Central Office staff.

Under the direction of the Information Technology Director, the Yardi Support Specialist is a crucial member of the team managing Yardi, our web-based property management software. This is an hourly position which provides essential support to all administrative departments and property sites during operating hours.

Your responsibilities will include:

·        Helping users with Yardi.

·        Working the help desk queue.

·        Training users.

·        Helping configure and customize Yardi, when needed.

·        Working closely with other I.T. staff members and vendors.

·        Supporting users who may occasionally be stressed or frustrated with technology.

·        Willingly participating in continual self-improvement and process improvement.

The work hours for this position are Monday-Friday 9:00-5:00. We are offering the flexibility to work from home or in-office, although reporting to our Central Office in Wellesley, MA will be needed occasionally. 

Any understanding of property management, affordable housing compliance, accounting, and related software like Yardi, or Real Page is a bonus, but you don’t have to have experience in all these areas to apply. We will train qualified individuals with the potential to become an in-house expert in Yardi and property management. If you have strong computer systems and applications expertise and you shine in the area of customer service, you also are a good candidate. This role will be providing remote support and troubleshooting, so phone skills, “Zoom” skills, and remote support skills are key to your success – as are written communication skills. This role will support all levels of the organization, so you must be comfortable speaking to a wide-ranging audience, all with varying computer skills. A strong sense of team and desire to help others is woven into our company culture. Since your role makes you one of the most computer-savvy workers in our company, you will also be asked to help the I.T. team provide limited desktop support for software and hardware issues.

The Yardi Support Specialist must have all of the following skills and characteristics:

·        Excellent customer service skills: This role must be an advocate and enabler of exemplary customer service and support.

·        A strong sense of team: This role will foster a cooperative, collaborative work environment within the I.T. Department and with partners across the organization as it provides solutions.

·        A propensity for computer work: This role requires a high proficiency for using, explaining, configuring, and troubleshooting computer systems.

·        An efficient worker with clarity of thought: This role is a well-organized, self-starter, comfortable handling multiple tasks simultaneously.

·        Tenacious problem solver: This role must have proven analytical, critical thinking, and problem-solving abilities using techniques like the scientific method and root-cause analysis.

·        Exceptional communication skills: The role requires oral and written communications, which are dynamic, effective, and efficient.

·        A thirst for knowledge: The technology we support and our company are constantly evolving. This role requires a natural curiosity for how things work, and a desire for improvement.

The following skills are a plus, but not required at the time of hire. Training will be provided in these areas, and increasing proficiency is expected after the training period:

·        Industry experience in property management or affordable housing compliance

·        Experience with Yardi Voyager, a property management software

·        Experience with accounting ledgers, particularly housing and affordable housing.