Affordable Housing Specialist

The Affordable Housing Specialist will support our Brokerage Division remotely, managing the recertifications, vacancies, and/or lottery lease-ups for multiple assigned properties. The duties and responsibilities will include:

Recertifications:

·       Contact residents 4 months prior to their lease expiration regarding the income recertification process.

·       Conduct repeated follow up attempts (if necessary) to ensure paperwork is collected and processed.

·       Review paperwork submitted and create an income calculation sheet.

·       Inform the property staff of yearly rent increases.

·       Submit the yearly compliance reports.

Vacancies:

·       Market and drive traffic to the waitlist. This includes email blasts to our 40,000 + email list, Craigslist, Zillow, MLS.

·       Oversee and maintain the property waitlist

Applicant Processing:

·       Setup property tours for eligible applicants and collect their credit application and ID.

·       Collect income eligibility paperwork directly from the applicants.

·       Send out applicant rejections for over/under income and failure to submit documentation.

·       Conduct applicant appeals.

·       For applicants with housing vouchers, oversee the approval process for the voucher.

·       Follow up with applicants to ensure they sign the lease on time.

·       Collect and submit signed leases to the BPDA.

Customer Service:

·       Respond to calls and emails regarding the eligibility, application process, and any general questions.

·       Include Maloney Properties' information on the BPDA website under the property's contact information.

We are looking for someone with excellent communication skills and a strong customer service philosophy. Strong attention to detail and the ability to work independently will be key to success in this position. Microsoft Office skills are required.