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Service Manager

Gramercy Tavern (42 E. 20th St. NY, NY)
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Job Description




Union Square Hospitality Group is seeking a Service Manager to join the team at Gramercy Tavern! 

Founded by CEO Danny Meyer with the opening of Union Square Cafe in 1985, Union Square Hospitality Group has created some of New York’s most beloved restaurants, cafes, and bars such as  Maialino, The Modern, Marta, Daily Provisions and Porchlight to name a few!

The Service Manager at Gramercy Tavern will be responsible for all aspects of the daily operations and service standards of our restaurant.  This individual will be responsible for supervising the dining room and private event execution, and ensuring each of our guests has a warm and memorable experience. The Service Manager will ensure knowledge of and adherence to all applicable laws, policies, and procedures, and work to continuously build a high performance team.


We are a Values-Driven Company that is committed to creating great work experiences for our people with lots of growth opportunities for advancement.

As an important member of our team, you’ll have access to:

  • Health, Dental, and Vision insurance
  • Paid Time Off to support you in having an active life outside of work
  • Paid Parental Leave
  • Dining credit and discounts throughout the USHG family of restaurants
  • Matched 401(k) to help you invest in your future
  • Access to Mentor Programs, Career Development classes, and personalized career advancement support

What You Bring to the Table 

Commitment to embodying our Family Values of :

  • Integrity- Doing the right things always- using sound judgment- even when no one is looking
  • Excellence- Doing what needs to be done, as well as it can possibly be done
  • Hospitality- Doing all that can be done for others- and more than in expected- in thoughtful ways that let people know you are on their side
  • Entrepreneurial Spirit- Seeing opportunities others haven’t-and creating opportunities others wish they’d thought of first

Key Responsibilities:

Ensure excellent direction in the standards and practices of service at Gramercy Tavern

  • Drive Service Standards for all Front of House positions
  • Develop, update and adhere to a Training Manual & Cycle of Service Systems for all service staff that defines and articulates clear technical and social standards for service for all positions
  • Appropriately and effectively schedule all service and support team staff according to team and business needs
  • Ensure excellent service & hospitality is provided for all guests, community, vendors and investors

Ensure high performance and profitability while maintaining overall excellence & hospitality throughout each day’s specific service periods

  • Effectively open physical operation/close physical operation
  • Ensure excellent maintenance and cleanliness of the dining room at all times
  • Organize and complete the administrative set up and break down of service (including but not limited to: creation of floor plans, menus, employee check in, employee cash outs, bank close out etc.)
  • Ensure all menu descriptions are kept accurate and up to date at all times
  • Maintain effective & timely communication to all FOH/BOH and team members
  • Maintain positive working relationship with kitchen leaders and line staff throughout service periods
  • Continuously provide support to all service staff and actively participate in the cycle of service as needed
  • Cultivate Regulars and continue to find ways to strengthen the Gramercy Tavern

Requirements and Skills:

  • At least 3 years of management experience in hospitality & fine dining
  • Preferred Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise gained from time on the job
  • Excellent food and beverage knowledge
  • Integrity
  • Multi-tasking
  • Problem solving & delegation
  • Initiative & follow through
  • Excellent verbal & written communication
  • Attention to detail
  • Understanding of Microsoft Office Suite


Skills & Requirements Qualifications



Get to Know USHG 

Founded by CEO Danny Meyer with the opening of Union Square Care in 1985, Union Square Hospitality Group has created some of New York’s most beloved restaurants, cafes, and bars. The company now extends well beyond the walls of its New York eateries with operations nationwide that continue to grow! We also offer operational and strategic consulting, an investment fund, and run a multifaceted catering and events business. USHG’s unique commitment to hospitality has earned us 28 James Beard Awards and numerous other accolades.

Why is USHG Right for Me?

USHG’s philosophy that our employees come FIRST lies at the heart of everything we do.

As one of our employees, you will embody the Family Values of Excellence, Hospitality, Entrepreneurial Spirit, and Integritythat make USHG one of the nation’s finest hospitality groups. You will be inspired to work alongside your fellow team members to bring special moments to life for our guests and our company, and in return, you will gain valuable training, mentoring, and leadership development to help you succeed and build your professional career.

Click Below to Explore More About USHG!

Union Square Hospitality Group provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.