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Service Manager

The Whitney (99 Gansevoort St. NY, NY)
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Job Description

 

Union Square Hospitality Group is seeking a Service Manager to join the team at Untitled and Studio Cafe located in the Whitney Museum!

The Service Manager will collaborate directly with General Manager and Assistant General Manager to lead and manage all facets of the Front of House operations at Whit Food, including Untitled, Studio Cafe, coffee cart, and internal catering events. The Service Manager will develop a well-trained, knowledgeable service team while achieving unparalleled hospitality raves and aggressively seeking opportunities for industry recognition. 


Founded by CEO Danny Meyer with the opening of Union Square Cafe in 1985, Union Square Hospitality Group has created some of New York’s most beloved restaurants, cafes, and bars such as Gramercy Tavern, Maialino, The Modern, Marta and Porchlight to name a few!

We are a Values-Driven Company that is committed to creating great work experiences for our people with lots of growth opportunities for advancement.

As an important member of our team, you’ll receive:

  • Full Health, Dental, and Vision insurance
  • Paid Time Off to support you in having an active life outside of work
  • Paid Parental Leave (yes! even as an hourly employee!)
  • Money to spend in our restaurants and a 20% discount (and we’ve won 28 James Beard awards)
  • Discounts toward gym memberships, spas, transit passes and hotels – just to name a few…
  • Matched 401(k) to help you invest in your future!
  • Access to more than 50 Learning and Development programs to support your growth & development
  • Access to Mentor Programs and Career Development advice to help you navigate your career options with us

What You Bring to the Table 

  • Commitment to embodying our Family Values of :
    • Integrity- Doing the right things always- using sound judgment- even when no one is looking
    • Excellence- Doing what needs to be done, as well as it can possibly be done
    • Hospitality- Doing all that can be done for others- and more than in expected- in thoughtful ways that let people know you are on their side
    • Entrepreneurial Spirit- Seeing opportunities others haven’t-and creating opportunities others wish they’d thought of first
  • Ensure excellent direction in the standards and practices of service at Untitled
  • Ensure high performance and profitability while maintaining overall excellence & hospitality throughout each day’s specific service periods 
  • Ensure rigorous knowledge of and adherence to all applicable laws, policies and procedures
  • Continuously build a high-performance team
  • At least 3+ years of operations/culinary experience in hospitality & fine dining
  • Excellent food and beverage knowledge
  • Multi-tasking
  • Problem solving & delegation
  • Initiative & follow through
  • Excellent verbal & written communication
  • Attention to detail
  • Understanding of Excel, Word, Outlook etc.
  • Strong understanding of fine dining food, reservations, service & beverage programs
  • Excellent understanding of USHG culture/philosophy
  • Understanding of restaurant financial knowledge (P&L /budget/food & labor costs)
  • Proficient in restaurant POS systems (Avero/Micros etc.) and advanced proficiency with Microsoft Word, Excel, etc.
  • Excellent dining room and facilities operations knowledge
  • Excellent time management and organizational skills
  • English required
  • Spanish and French are useful

Education/Certifications

  • Preferred Bachelor’s Degree or certification in hospitality-related field or equivalent expertise gained from time on the job
  • TIPS certified
  • NYC Food Handling Certificate
  • CPR/1st Aid Certified

 

Skills & Requirements Qualifications

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.