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Service Director

Maialino / Gramercy Park Hotel (2 Lexington Ave.)
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Job Description

 

Make a meaningful impact as a Service Director at Maialino! 

Founded by CEO Danny Meyer with the opening of Union Square Cafe in 1985, Union Square Hospitality Group has created some of New York’s most beloved restaurants, cafes, and bars such as Gramercy Tavern, Maialino, The Modern, Marta and Porchlight to name a few!


The Service Director at Maialino will be responsible for all aspects of the daily operations and service standards of our restaurant. This individual will be responsible for formulating and monitoring service department goals, supervising the dining room and/or private event execution, and ensuring each of our guests has a warm and memorable experience. The Service Director will ensure knowledge of and adherence to all applicable laws, policies, and procedures, and work to continuously build a high performance team.

As a valued member of our team, you will have access to the following benefits:

  • Health, Dental, and Vision insurance
  • Paid Time Off to support you in having an active life outside of work
  • Paid Parental Leave
  • Dining credit and discounts throughout the USHG family of restaurants
  • Matched 401(k) to help you invest in your future
  • Participation in annual bonus plan
  • Access to Mentor Programs, Career Development classes, and personalized career advancement support

Key Responsibilities

  • Drive Service Standards for all Front of House positions at Maialino
  • Develop, update and adhere to a Training Manual & Cycle of Service Systems for all service staff that defines and articulates clear technical and social standards for service for all positions
  • Appropriately and effectively schedule all service and support team staff according to team and business needs
  • Ensure excellent service & hospitality is provided for all guests, community, vendors and investors
  • Ensure high performance and profitability while maintaining overall excellence & hospitality throughout each day’s specific service periods
  • Effectively open physical operation/close physical operation
  • Ensure excellent maintenance and cleanliness of the dining room at all times
  • Organize and complete the administrative set up and break down of service (including but not limited to: creation of floor plans, menus, employee check in, employee cash outs, bank close out etc.)
  • Ensure all menu descriptions are kept accurate and up to date at all times
  • Ensure excellent direction in the standards and practices of service at Maialino

What You Bring to the Table

  • Commitment to embodying our Family Values of:
    • Integrity- Doing the right things always- using sound judgment- even when no one is looking
    • Excellence- Doing what needs to be done, as well as it can possibly be done
    • Hospitality- Doing all that can be done for others- and more than is expected- in thoughtful ways that let people know you are on their side
    • Entrepreneurial Spirit- Seeing opportunities others haven’t- and creating opportunities others wish they’d thought of first 
  • At least 3 years of management experience in hospitality & fine dining
  • Preferred Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise gained from time on the job
  • Excellent food and beverage knowledge
  • Multi-tasking
  • Problem solving & delegation
  • Initiative & follow through
  • Excellent verbal & written communication
  • Attention to detail
  • Understanding of Microsoft Office Suite
Skills & Requirements Qualifications

Maialino is a Roman-style trattoria inspired by the rustic cuisine of the Eternal City. Overlooking Gramercy Park, Maialino captures the warmth and comfort of a true neighborhood trattoria, reimagined for its contemporary setting. Executive Chef Matt Spivey’s thoughtful Italian cuisine blends the rich cultures of both New York City and Rome. Sourced from its local family of farmers and suppliers, Maialino integrates quality, seasonal ingredients throughout the menu, including Executive Pastry Chef Geoffrey Koo’s beautiful, rustic desserts. The restaurant is open continuously throughout the day, serving breakfast, lunch, weekend brunch, dinner, and late night, as well as to-go coffee and pastries.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.