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Associate Business Analyst, Production Services

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Job Description

Job Summary

Provides client-facing teams with subject matter expertise (SME) to diagnose, troubleshoot, triage, repair and debug complex EDI issues.  Monitors Clearinghouse enterprise application platform, system performance, and batch-level processing.  Participates with daily clearinghouse operations and on-call production support.

Essential Duties & Responsibilities

  • Monitors platform-level dashboards and EDI processing servers
  • Provides after hours on-call production support
  • Tracks occurrences and resolutions related to system performance
  • Troubleshoots and documents Clearinghouse issues escalated from various support groups
  • Communicates production issues to internal and external teams as applicable
  • Participates with the deployment of Clearinghouse hot fixes and other related solutions
  • Documents solutions for use by support staff
  • Provides platform-level support to Greenway internal users
  • May act as a liaison between various support groups and development
  • May produce metrics based reporting for reported database problems and environmental concerns.


Skills & Requirements


  • BS/BA in computer science or related field / work experience

Minimum Qualifications

  • 1 to 2+ years’ experience in providing healthcare support, system analysis, IT and/or quality assurance for software applications


  • Strong technical troubleshooting, problem solving, and analytical ability
  • Experience providing advanced technical support preferred
  • Medical software industry experience preferred
  • Experience troubleshooting complex software or system problems preferred
  • Experience documenting software defects
  • Excellent communication skills required
  • Basic programming / scripting skills