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The Product Owner owns, maintains, and prioritizes the product backlog for the scrum team. They share the product vision and works closely with Product Manager, Development Lead, and Scrum Master to ensure the team delivers value to the business. They define solutions for required product features, eliciting, and documenting requirements, performing required impact/workflow analysis (use cases, user story mapping, etc.) and observing the user interface design with UX team and Product Manager. This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Strong presentation skills, analytic skills, and a passion for improving consumer experiences using technology are essential.

Essential Duties & Responsibilities

• Accountable for the product backlog and prioritization of user stories with team members
• Partners with scrum master’s and development manager in supporting Scrum Framework
• Shares and decomposes features into non-technical user stories during story refinement with scrum team
• Develop a deep understanding of the customer and product needs
• Recognized voice of the client and product to the team
• Works closely with Product Manager to represent capabilities and features at team level
• Complete story mapping for relevant workflows that pertain to the product roadmap
• Ensures traceability between requirements to acceptance criteria in user stories
• Review of test cases against user stories acceptance criteria and traceability to requirements
• Periodically re-prioritize the backlog based on customer feedback, market changes, and business priority as communicated by the Product Manager
• Formally accepts the user stories once all acceptance criteria are met and demonstrated
• Provides inputs to product management on the product gaps, improvement areas, and customer pain points on in development projects
• Participate in defect review meetings
• Participate in idea review meetings

Education and Experience

• High School Diploma/GED
• 1-3 years of experience as Product Owner
• Preferred 2 years of experience in healthcare
• Experience executing product roadmap
• Experience with cross functional teams
• Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action
• Experience in working with Agile / Scrum work environment as a Product Owner: writing user stories, and following the development process through user story acceptance

Skills, Knowledge, and Abilities

• Ability to effectively break down barriers to maintain progress on initiatives
• Diplomatic with strong negotiation and conflict resolution skills
• Adept at adjusting to changing circumstances quickly and professionally
• Able to make quick decisions when clarification or modification is needed
• Excellent oral, written, and interpersonal communication with both technical and business audiences
• Demonstrate strategic thinking by using appropriate information to diagnose problems, identify possible solutions and collaborate with impacted groups to drive decisions
• Self-motivated with a "can-do" attitude and a passion for customer success
• Assertive, while avoiding unnecessary conflicts
• Pragmatic, driving search for and acceptance of both compromises and win-win situations
• Weighs up situations carefully, making appropriate decisions with stakeholder interests in mind
• Key influencer who works with others to enact change
• Actively earns the respect of others by leading by example and taking ownership Innovative individual who inspires and encourages creativity in others
• Diligent and conscientious, with attention to detail

Work Environment/Physical Demands 

• While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday 
• This role requires that one can sit and regularly type on a keyboard the majority of their workday 
• This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as incoming and outgoing communications via the computer and/ or mobile devices. 
• The role necessitates the ability to listen and speak clearly to customers and other associates 
• The work environment is an open room with other associates and noise from others will be part of the regular workday 

Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer.  We do not discriminate based on race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.